Provide excellent service to external customers, handle inbound/outbound calls, complete administrative tasks for the Sales team, prioritize and escalate enquiries, manage workload to meet targets, support other departments, and model a positive, proactive customer-focused approach.
Job Description
Primary Responsibility
As our Customer Success Executive, you’ll be joining our Customer Success team, delivering exceptional service to our external customers, delighting them at every opportunity.
You’ll also support your internal customers, the Sales Team, by handling key administrative tasks that free them up to focus on revenue‑generating activity.
The Role
- Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
- Prioritise incoming calls (with occasional outbound calls when required).
- Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
- Escalate enquiries appropriately, and following up to ensure timely resolution.
- Demonstrate a positive, can‑do attitude and act as a role model in behaviour and approach.
- Support other internal departments when required and agreed with the Customer Success Manager.
The Person
- Passionate about delivering great customer experiences
- Friendly, confident telephone manner
- Excellent verbal and written communication skills
- Strong problem‑solver
- Organised, methodical, and proactive
- Collaborative team player
All your information will be kept confidential according to EEO guidelines.
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