Customer Success Manager L1-L2

About Citrine Informatics

At Citrine, we’re using generative Artificial Intelligence to enable our customers to usher in the next generation of sustainable, high-performing materials and chemicals.  

We’re the leader in AI for materials and chemicals. Our no-code SaaS platform gives product developers, researchers, and engineers access to domain-specific data management and AI tools. Our models propose new ways to combine ingredients and processes that are most likely to outperform, helping companies discover and deploy innovative, sustainable, high-performing materials and chemicals up to 98% faster than traditional R&D approaches.

Citrine regularly wins awards for innovation and sustainability, earning spots on the CB Insights AI 100 list and the Inc. 5000 list of fastest-growing private companies in the US. Our customers include leading organizations such as LyondellBasell, Braskem, Grace, Synthomer, and Syensqo. We also collaborate with researchers from world-renowned institutions on cutting-edge research at the intersection of AI and the physical sciences.

Our team is ambitious with our goals, passionate about our vision, driven by our sustainability mission, and eager to grow and learn from each other. We’re headquartered in California, with team members throughout North America and Europe. We’re growing quickly, and we’re looking for the best to join us!

About the Role

As a Customer Success Manager, you will play a critical role in supporting the success of our customers. Working closely with senior Customer Success Managers, you’ll help ensure a smooth customer journey, promote adoption of the Citrine Platform, and capture the value delivered to our customers.

This is an entry-to-mid-level role ideal for someone who is passionate about customer engagement, eager to learn enterprise SaaS best practices, and interested in growing their career in Customer Success. You’ll gain hands-on experience in managing customer relationships, coordinating internal teams, and ensuring customer satisfaction.

You are organized, proactive, and collaborative, with a desire to develop strong relationships and deliver excellent experiences for customers. This position is required to be based in the Eastern Standard Time zone.

• Support the customer journey from onboarding through renewal in partnership with senior CSMs
• Assist with project planning, tracking milestones, and documenting value delivered to customers
• Coordinate communication between customers and internal teams, escalating issues as needed
• Help monitor customer engagement and identify opportunities to improve adoption and satisfaction
• Contribute to customer training and education on Citrine Platform features and capabilities
• Gather customer feedback and share insights with internal teams
• Maintain accurate records of customer interactions and progress in CRM tools
• Participate in preparing customer-facing presentations, reports, and success stories

• 1–3 years of experience in customer-facing roles (Customer Success, Account Management, Technical Support, or related field in SaaS/technology)
• Undergraduate degree or equivalent experience; technical or scientific background a plus
• Excellent communication and interpersonal skills; comfortable engaging with a variety of stakeholders
• Highly organized, detail-oriented, and able to manage multiple priorities and customers
• Proactive problem-solver with a collaborative mindset
• Must be located in the Eastern Standard Time zone
• This position will require ~25% travel
• Interest in AI, data-driven platforms, or scientific/technical domains

• Experience working in SaaS or enterprise software environments
• Familiarity with CRM or customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
• Exposure to industrials (chemicals, materials, manufacturing, or related sectors)
• Demonstrated ability to learn new technologies quickly
• Studies have shown that women and underrepresented minorities are less likely to apply for jobs unless they meet every single qualification listed. Citrine Informatics is invested in creating a diverse, authentic, and inclusive team, so if you’re excited about this role but your past experience doesn’t perfectly align with what you read above, please consider applying anyway!

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, creed, color, or national origin. Please let us know if you need any accommodations during the interview process. 

Accommodations

Citrine is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email us at [email protected] or inform your recruiter if you require any reasonable accommodations throughout the recruiting process.

Our Core Values

Citrine Informatics recognizes that its most valuable asset is its people. We have created our set of Core Values to encourage, support, and invest in our team as they work to innovate and support a more sustainable world. Our Core Values reflect our ongoing commitment to continuously invest in nurturing our talent and our people-first approach to conducting business.   

- We take pride in and recognize the successes and growth of ourselves and our colleagues. We support each other in our growth.

- We prototype and collect data to make good decisions. We question that data and are constantly iterating to find the best solution.

- We are all owners of Citrine and make decisions like owners. We work autonomously with personal and organizational accountability. 

- We commit to building a diverse and inclusive community within Citrine and actively promote equity and belonging.

- We are tirelessly committed to creating value for our customers.

- We exist to help our customers accelerate the development of sustainable products that are critical to the future of both our planet and our industry.

Compensation and Pay Transparency 

At Citrine, we want your path to career growth to be transparent, straightforward, fair, and easily accessible -- starting with your application and interview process. The annual salary range listed below reflects the level we are considering for this position (please note that there may be unique situations where you may fall outside of this range). Where you fall within the range will depend on how your experience and skills align with our internal leveling system as we learn more about you throughout the interview process.

This position is eligible for variable compensation up to 10% of the annual base listed below.

$55,000 USD - $70,000 USD

*Range(s) listed are for full-time employees based in the United States only.

Our Benefits (for exempt, full-time employees based within the United States)

401k with matching up to 4%

Medical, vision, dental insurance (we pay 100% of your premium and 75% of your dependents)

Company-paid Life and Disability insurance

FSA and HSA plans

Equity options within the company

12 weeks of paid parental leave

Flexible PTO on top of our 15 paid company holidays (includes your birthday!)

Free financial counseling 

$600 tech allowance

Monthly $75 phone reimbursement

$5,000 annual continuing educational allowance