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Software • Automation
Manage a portfolio of 20-30 public-safety accounts in the Pacific region, owning renewals, growth, customer health, strategic relationships, product adoption, and frontline support. Serve as product expert and advocate, surface customer feedback to engineering, document playbooks, and help build the Customer Success function. Travel to customer sites (~10%) and collaborate with sales and marketing to expand and publicize customer successes.
Top Skills:
Ai Tools
Software
Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.
Top Skills:
APIsAutomationCybersecurityDevOpsIntegrationItSaaS
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Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As a Customer Success Manager, you will oversee repack business operations, maintain client relationships, forecast orders, and collaborate to enhance processes and client experiences.
Top Skills:
Google DocsGoogle Sheets
Aidoc is recruiting a Customer Success Manager in the Western United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the PST/MST time zones.
- Ability to travel up to 25%.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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