Customer Success Manager

Apiiro is the Agentic AppSec Platform built to transform how development teams design, develop, and deliver secure software. Powered by Deep Code Analysis, we give security and engineering teams the risk context they need to ship fast without cutting corners. As pioneers in ASPM, we’re not just keeping up with the AI era. We’re defining what secure development looks like inside it. 

Our Customer Success team owns the post-sale relationship from onboarding through renewal. Working directly with security leaders, AppSec practitioners, and engineering teams, we ensure customers realize measurable value from Apiiro's platform — not just at launch, but across the full lifecycle. This role exists because our customer base is growing and the complexity of what they're solving demands a dedicated strategic partner.

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion.
• Drive adoption and value realization by connecting Apiiro's capabilities to each customer's specific security outcomes.
• Lead executive business reviews and success planning sessions with CISOs, AppSec leaders, and security engineers.
• Partner with Sales to identify and develop expansion opportunities within your accounts.
• Serve as the voice of the customer internally — surfacing actionable feedback to Product, Engineering, and Leadership.
• Collaborate with Solutions Engineering on complex technical questions, integrations, and deployments.
• Proactively identify account risk and build targeted action plans to mitigate churn before it materializes.

• 5+ years in Customer Success, Account Management, or Technical Account Management — ideally in Application security or DevSecOps.
• Strong familiarity with the SDLC and developer tooling: SCM, CI/CD, ticketing systems, container environments.
• Comfortable navigating technical conversations with engineers and business conversations with executives, often in the same week.
• Track record of managing enterprise accounts with demonstrated success in retention and expansion.
• Proactive, organized communicator who keeps multiple stakeholders aligned without losing sight of the bigger picture.
• Experience with AppSec tooling — SAST, SCA, DAST, secrets detection, or similar — is a plus.
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Customer-First. Our customers are partners, not just clients. We anticipate their needs, go above and beyond to prove business outcomes, and measure our success by theirs.

Excellence Mindset. We set the bar high, embrace challenges with curiosity, and never settle. Good enough isn't in our vocabulary.

OneTeam. One mission, collective ownership, no silos. Our strength is in how we show up for each other and for our customers.

Accountability. We own our actions, our commitments, and our results. Integrity and follow-through are built-in.

Most companies react to security. We believe it should be built in from the start. If that mission resonates, let's talk.