Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.
About Treering
At Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences. Our innovative memory-as-a-service platform combines intuitive, AI-enabled tools with a seamless user experience to make creating personalized keepsakes easy and joyful. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, and we’re equally intentional about creating a workplace where people feel supported, empowered, and connected to the impact of their work.
Job Description:
As a Customer Success Manager at Treering, you will manage day-to-day customer interactions and help customers achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support, while collaborating with internal teams to ensure smooth solution delivery.
Key Responsibilities:
- Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
- Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
- Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
- Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
- Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
- Communicate effectively with customers about product updates, new features, and best practices.
- Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
- Document and report on customer feedback, challenges, and successes to the leadership team.
- Proficiency with CRM software and customer support tools.
Requirements:
- 2-3 years of experience in Customer Success, Account Management, or a related field.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts and prioritize tasks efficiently.
- Problem-solving mindset with a proactive approach to addressing customer needs.
- Experience working with software, SaaS, or tech-related companies is a plus.
- Excellent teamwork and collaboration skills with the ability to work cross-functionally.
- Flexibility and adaptability to work in a fast-paced, evolving environment.
- Proficiency with CRM software and customer support tools.
Why Join Us?
- Gain valuable experience working with a dynamic team in a fast-growing company.
- Flexible remote work environment.
- Opportunity to make a significant impact on customer satisfaction and retention.
If you’re passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, we’d love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treering’s continued growth. Apply today and help us deliver exceptional service to the communities we support.
Similar Jobs
Cloud • Healthtech • Social Impact • Software • Biotech
Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.
Top Skills:
Artificial IntelligenceBenchlingSaaS
Healthtech
Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.
Top Skills:
Data FeedsReporting And AnalyticsSystem ConfigurationSystem Integrations
Information Technology
Leads ServiceNow CSM and TPSM process design for customer service, client onboarding, managed services, account management, and technology service delivery. Facilitates discovery and future-state workshops, translates requirements into functional designs and user stories, defines onboarding workflows, and aligns stakeholders with ServiceNow best practices. Provides functional leadership across customer management, case handling, entitlements, service relationships, integrations, CSDM, and ITSM. Supports prioritization, UAT, business readiness, roadmap decisions, and traceability across a large enterprise transformation.
Top Skills:
Agent WorkspaceCmdbCsdmCustomer Service Management (Csm)IntegrationhubItomItsmService Portfolio Management (Spm)ServicenowTechnology Provider Service Management (Tpsm)
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
