Customer Success Manager

The Company You’ll Join

At Rebuy, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest-growing DTC brands like Momofuku, Liquid Death, Magic Spoon, Phlur, Primal Kitchen, and many more.

We believe in ownership, drive, and empathy, and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a place where people love to work.

The Team You’ll Join

We're a tight-knit, driven team that’s obsessed with teamwork and excellence. In this role, you’ll be reporting to our Director of Customer Success.

• Customer Alignment: We are deeply committed to understanding and addressing the unique needs of our customers. We strive to build strong, long-lasting relationships with our clients.

• Product & Craft Mastery: We strive to be masters of our product and its use cases, always seeking to understand and optimize its potential. We also prioritize operational excellence, continuously refining our processes and skills to deliver efficient and impactful solutions.

• Empower Your Network: We foster a collaborative and supportive work environment where everyone is empowered to contribute and grow. Our network includes both our valued customers and our talented colleagues within Rebuy.

• Work Smart and Hard: We are dedicated to working efficiently and effectively, always striving for results. We believe in a strong work ethic and a balanced approach to achieving our goals.

The Problems You’ll Solve

Rebuy and its team members continually strive to create a high-spirited, intentional work environment that stresses performance, productivity, collaboration, and merit.

As a Customer Success Manager, you’ll join our team in helping high-growth, high-volume customers be successful. You’ll do this by developing strong relationships with your customers and helping them navigate long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals and advise them on the best way to achieve those goals, providing guidance on best practices, strategies, and ideas to help them leverage Rebuy to the fullest.

In this role, you’re expected to become a Rebuy product expert — deeply understanding our capabilities, limitations, and evolving feature set. You’ll proactively uncover new and creative use cases for merchants, translate complex product functionality into clear, actionable recommendations, and help customers unlock incremental value beyond their initial implementation.

• Relationship Building: Continually meet with and build relationships with Rebuys largest customers.

• Product Adoption: Utilize relationship building and data to drive increased product adoption across your book of business.

• Product Training: Provide high-level insights and knowledge to make sure they're following the latest e-commerce trends.

• Feedback Loop: Identify areas of improvement during execution and implementation to guide product development.

• Performance Tracking: Ensure customer success by monitoring ROI, periodic account audits, and ongoing recommendations.

You’ll partner closely with internal teams across Product, Engineering, Sales, and Support to advocate for customers and help shape the evolution of Rebuy.

What You Bring

We’re stoked to meet you and get to learn more about you, your experience, and your interest in joining our team.

The Hard Skills:

• Minimum of 2+ years of relevant work experience in e-commerce, account management, sales, or a related field.

• Experience with Shopify and have a familiarity with ecommerce applications and technology trends.

The Soft Skills:

• Outstanding analytical and strategic problem-solving skills.

• Excellent listening, communication, and interpersonal skills, both written and verbal.

• An excitement to help shape the future of intelligent e-commerce and be part of a fast-growing SaaS company.

• Strong ability to work independently and collaboratively with internal and external teams.

• An incredible ability to empathize and understand customer requirements.

Who You’ll Meet With

Now, let’s get into who you’ll meet during our interview process! After you submit your application and it’s been reviewed by our team, we will reach out to you, inviting you to meet with us. From there, you can expect an interview process similar to this:

• A screening call with someone in Talent Acquisition to learn more about you and answer your questions about Rebuy and this role.

• Call with our Director of Customer Success to chat more in-depth about you, your experience, and this role.

• Call where you’ll get to chat with a few of our current Success team members and chat through a brief CSM assessment.

• Call with our CRO for about 30 min.

• Short final interview with our CEO and COO, where you’ll get to learn more about Rebuy.

The Perks You’ll Enjoy

Rebuy is a fully remote company across the U.S. and Canada that aims to provide all of our team with the resources, support, and flexibility they need to thrive in their roles.

• Team: We’ve got the best, brightest, most brilliant team members who are excited to meet you! We also like to think we have a good sense of humor.

• Remote Work: With a strong internet connection, you’re able to work from anywhere within the U.S. and Canada.

• PTO: We offer a flexible vacation policy, generous holiday schedule, parental leave and sick policy. There are other policies too, like a birthday holiday!

• Amazing Benefits: 100% free health, dental, and insurance for you and your family. Don’t worry, there’s even more!

• Retirement Plans: For our U.S. employees, we offer 401(k) retirement plans, and for our Canadian employee,s we offer a TFSA and RRSP retirement plans. You’ll also enjoy a 3% contribution of your gross salary, no matter where you’re located!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $75,000 - $105,000 USD OTE annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter and hiring manager can share more about the specific salary range for the job location during the hiring process.

Disclosures:

Equal Opportunity Statement

Rebuy, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Rebuy, Inc. aims to make rebuyengine.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].