Customer Success Manager

About Introhive

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth.

Since launching in 2012, we’ve grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers.

Introhive is one of the fastest-growing B2B relationship intelligence platforms. We’re recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte’s Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation.

Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

Job Summary 

Introhive is looking for our next Customer Success Manager to join our growing team. This remote-first role offers a dynamic, varied day-to-day and significant opportunity for impact and growth. The successful candidate must be based in the Greater Toronto Area to support occasional in-person team collaboration and client visits.

As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle - driving adoption and value realization, supporting ongoing success, maintaining satisfaction, and ensuring retention.

Job Responsibilities  

Customer Success Managers are essential to Introhive’s success. In this role, you’ll develop a strong understanding of each customer’s business objectives and clearly demonstrate how Introhive helps achieve their strategic goals.

The CSM will be expected to:

• Work with clients to establish critical goals
• Drive customer toward full value realization
• Deepen customer relationships and create new ones
• Develop strong understanding of customer use cases
• Manage account escalations
• Monitor account health; take action to improve health and/or mitigate risk
• Nurture customers for advocacy
• Drive product adoption
• Cross-functional collaboration on projects and systems
• Work collaboratively to support renewals & upsells

We’re looking for someone who can quickly develop deep expertise in Introhive’s products and translate business requirements into solutions that consistently drive client satisfaction and a strong client experience.

We also need an action-oriented team member who’s comfortable contributing to company goals, growth, and profitability - and who actively supports the Introhive team and culture.

Qualifications 

• Collaborative team player
• Familiarity working with clients of all sizes
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Familiarity with CRMs and data tools
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• 5 to 10 years experience in a similar role
• Bachelor Degree (BA or BBA) or equivalent

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That’s why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that’s got your back.