Customer Success Manager

IRONSCALES Fights Phishing. IRONSCALES is a self-learning, AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to operate, and provides unparalleled protection against email threats.

Who We Are: We are IRONSCALES. We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with intentionality and our actions are always in the best interest of our teams, our customers, and our company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome all who love a fast-paced, rewarding challenge to join our team today!

Who You Are: You are driven, self-motivated, and have a strong desire to achieve the company’s growth goals. You are resourceful and accountable, hungry to chase down answers and solve challenges. You are respectful and a good communicator. You are detail oriented and thrive in a fast-paced environment. You love meeting new people and are motivated by developing others.

What You Will Do: We believe that the success of our business is inherently intertwined with the success of our customers. Joining our Customer Success team, you will play an instrumental role in our customer's journey with IRONSCALES, create meaningful bonds with our global customers and partners, and help them realise the value of their investment in our product - fight phishing and protect their company against email threats. 

Core Responsibilities Include:

• You will be responsible for the customer experience post sales, resulting in product adoption, customer satisfaction, customer retention, growth, renewals and product enhancement. 
• Develop high mastery level of IRONSCALES products and roadmap, and the world of Cybersecurity and Email Phishing
• Make IRONSCALES customers excited and happy through delightful and professional ongoing interactions, representing our values and our uncompromising commitment to customer satisfaction and product innovation
• Facilitate onboarding processes for new accounts, own the ongoing operational meetings schedules with new and existing customers to identify growth, upsell or cross-sell opportunities 
• Conduct quarterly Strategic Business Reviews 
• Be proactive and advocate on behalf of the customer for issue resolution and feature creation
• Partner with our Product, Sales, Support and Engineering teams to drive accurate and productive execution and ensure priorities are based on strategic customers feedback and needs. 

What We Need From You: 

• Bsc or BA in Engineering, Information Systems or equivalent experience
• 2+ years of experience in a B2B SaaS technology client-facing role, leading and engaging with customers, technologists or partners
• Agile and able to adjust quickly, navigate and prioritize multiple situations and challenges
• Genuinely great with people, passionate about building long term professional relationships
• Excellent attention to detail and strong organizational skills with an ability to manage competing client demands.
• Excellent communication, presentation and interpersonal skills 
• Strong technical skills and business acumen
• Strong analytical skills and great project management capabilities
• Strong understanding of strategic sales process
• Background in endpoint management, endpoint security, email architecture, or email security - a plus.
• Excellent English level - written and spoken
• Work days- Monday to Friday

We believe in our people; there for, we provide a robust compensation and benefits package. This include competitive salaries, generous office 

Our people, programs, and organization share our “SAFER” core values: 

Supportive. Our team members are our toughest critics and loudest supporters. We respect and rely on one another to find solutions. We welcome hard conversations and challenge one another to push for the best possible outcomes. We win or lose together. 

Ambitious. We take pride in our work and never settle for anything but the best. We work hard and celebrate our successes as a team. 

Focused. We ensure that each of our actions is in the best interest of our people, our customers, and our company. 

Excellent. We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal. Our curiosity and learning never stop. 

Resourceful. We work with a sense of urgency. If we see a gap, we take ownership, jump in and celebrate our collective results together. We deliver our best work on time, every time.