Customer Success Partner (US, Remote)

We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results.

Reporting to the Manager, Customer Success, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.

You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments.

You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience.

• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
• Develop and share success stories that demonstrate clinical, operational, and organizational impact
• Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
  

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
• Proven success managing 10+  strategic or enterprise accounts at a time
• Strong ability to communicate customer value using data and outcomes
• Strong experience in increasing product utilization across accounts
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
• Strong analytical, organizational, and communication skills
• Collaborative and comfortable working across multidisciplinary teams
• Bachelor’s degree required; certification in Customer Success or advanced business training preferred
• Ability to travel 30% for customer visits

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
We have

• A product that positively impacts people's lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $125,000-$140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
• Unlimited PTO 
• Fully remote work environment
• Additional mental health days off you can take any given moment simply because you need them.