Customer Success & Product Enablement Manager

About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

What We Offer:

• Remote First Work Environment (US Based)

• Medical, Dental, Vision

• 401K, 401K Match

• Life and Disability Benefits

• Unaccrued Paid Time Off

• 11 Paid Holidays

• Employee Discounts

• Employee Assistance Program

• Educational Assistance Program

• Employee Referral Program

• Paid Parental Leave

About the role

We are seeking a Customer Success & Product Enablement Manager to join our team supporting Wheelhouse, Talage’s submission management platform. This role is primarily focused on ensuring the success of our customers—from onboarding to ongoing support—while also enabling them to get the most value from the Wheelhouse platform.

In addition, this role will play a key part in working with Insurance Carriers to support the implementation and maintenance of integrations, ensuring stability, efficiency, and alignment with carrier requirements.

This is a highly collaborative role, partnering with Sales, Engineering, Product, Carriers, and external distribution partners to ensure customer goals are met and integrations are seamless. The ideal candidate is customer-focused, proactive, and thrives in a fast-paced, solution-oriented environment.

What you'll do

Customer Success & Onboarding

• Lead onboarding for new customers, ensuring a smooth and successful adoption of Wheelhouse.
• Act as the primary point of contact for customers, providing guidance, training, and ongoing support.
• Monitor customer usage and health, proactively identifying opportunities to improve adoption and satisfaction.
• Gather and share customer feedback with Product and Engineering teams to influence product enhancements.

Product Enablement

• Develop and deliver training, documentation, and best practices to help customers and internal teams succeed.
• Act as a subject matter expert on Wheelhouse, helping customers maximize platform value.
• Support Sales with pre-sales demos, solution overviews, and onboarding planning.

Carrier Integration Support

• Partner with insurance carriers and internal teams to facilitate the implementation of new integrations.
• Assist in maintaining and optimizing existing carrier integrations to ensure stability and accuracy.
• Troubleshoot customer or carrier-reported integration issues, collaborating with Engineering for resolution.
• Communicate integration updates and requirements to internal stakeholders and customers.

Cross-Functional Collaboration

• Work closely with Sales to ensure a seamless transition from prospect to customer.
• Collaborate with Product and Engineering to prioritize customer and carrier needs, ensuring the platform meets market demands.
• Partner with external carriers and distribution partners to strengthen relationships and drive customer success.

Qualifications

• 3–5+ years in Customer Success, Client Services, or Product Enablement, preferably in SaaS or insurtech.
• Experience managing customer onboarding, adoption, and retention programs.
• Familiarity with insurance carrier workflows (distribution, quoting, binding, integrations) strongly preferred.
• Comfortable working with technical teams and understanding integrations at a high level.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple priorities and proactively address customer and carrier needs.

Why Mission

• Direct impact on the success and growth of a leading insurtech platform.
• Collaborative, supportive, and fast-paced environment.
• Competitive compensation, benefits, and opportunities for professional growth.

Working Conditions

• Requires a quiet work environment with regular sitting at a computer for extended periods of time.
• Regular use of hands and fingers.
• Frequent talking or hearing.
• Vision requirements: Close, distance, color, peripheral, focus and depth perception.

Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).

You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.