Manage customer relationships, provide proactive support, assist with onboarding and troubleshooting, promote product adoption, and relay customer feedback to product teams to ensure customer success.
We are seeking a Customer Success Representative to help customers achieve their goals by providing proactive support and guidance. This is a remote position.
Description:
- Build and maintain relationships with customers to ensure they are satisfied with our products or services.
- Proactively reach out to customers to ensure they are achieving success.
- Assist customers with onboarding, troubleshooting, and product utilization.
- Provide feedback to product and service teams based on customer insights.
Qualifications:
- High school diploma or equivalent; Bachelor’s degree preferred.
- 1+ years of experience in customer success, account management, or support.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently and manage multiple accounts.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career development and growth opportunities.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
