As a Customer Success Representative at Luma, you will manage customer relationships, provide feedback to teams, and develop success processes.
Where You Come In
This is a rare and foundational opportunity to be an early Customer Success Representative at Luma. You will be a foundational member of our growing customer success function, directly managing existing business while helping translate invaluable customer experiences into processes that will inform our product and future GTM strategy. Your impact will be immediate and far-reaching, acting as a catalyst for our growth and the evolution of our creative AI platform.
What You'll Do
- Manage existing customer relationships, ensuring their success and satisfaction with Luma's products.
- Provide valuable input from customer experiences, acting as the voice of the customer to internal teams.
- Help define and refine foundational customer success processes.
- Drive robust feedback loops between customers and our product/engineering teams to inform future development.
- Identify patterns in customer issues and proactively assist in developing solutions and best practices.
- Execute the initial customer journey and engagement models for a rapidly evolving frontier technology.
Who You Are
- 3-5 years of professional experience in Customer Success, Account Management, or a related client-facing function, with a proven track record of driving results.
- A "doer" who thrives in a fast-paced, dynamic environment and is motivated to manage customer relationships hands-on.
- Highly independent and motivated, capable of operating with significant autonomy.
- Demonstrated ability to manage existing business effectively while simultaneously providing valuable input that helps shape organizational processes.
- Exceptional ability to translate customer feedback into actionable insights for product and engineering teams.
- Comfortable navigating organizational ambiguity and adapting to evolving team structures as the company scales.
What Sets You Apart (Bonus Points)
- Background working at product-led & creative startups (e.g., Figma, Notion, Linear, Canva).
- Experience in frontier tech or generative AI companies where the product evolves rapidly (e.g., Runway, Pika, Replit, Cursor, Perplexity).
- Experience in high-growth, high-chaos environments such as media, advertising, or creative agencies (e.g., TikTok, AdTech).
The base pay range for this role is $110 – $135,000 per year.
About LumaLuma’s mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So, we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Execute and evolve influencer marketing strategies to enhance brand awareness through creator partnerships, manage campaigns, and track performance.
Top Skills:
InstagramTiktokUgcYoutube
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Payroll Analyst processes payroll for employees, audits data for accuracy, resolves inquiries, manages payroll systems, and prepares year-end activities while embodying Samsara's cultural principles.
Top Skills:
CloudpayExcelWorkday
Big Data • Fintech • Mobile • Payments • Financial Services
The Compliance Exam Lead manages examination requests and processes, coordinates corrective actions, and maintains compliance documentation while articulating compliance risks and controls at Affirm.
Top Skills:
Consumer Compliance LawsRegulatory Guidance
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
