Professional Services Supervisor
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Description & Requirements
About the Role:
The Supervisor, Professional Services oversees the work of a team of BI/Data professionals participating in a project team or client engagement with responsibility for performing BI development, data conversion, and Crystal Report writing tasks and producing quality deliverables. They perform in both people management and a technical leadership capacity.
What You'll Do:
- Establish schedules for the BI/Data team and track progress.
- Provide input to shaping the vision, strategy, and execution of Epicor's professional services business.
- Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction, and employee education.
- Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
- Coach team on methods of staffing and project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
- Answer sales and consulting questions for new customer discoveries.
- Participate in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
What You Need to Succeed:
- Expert-level SQL Server programming experience (used for almost all integrations), including SQL Agent, SQL Mail, and SQL Server administration knowledge
- BisTrack application knowledge
- Effectively communicate with customers, field consultants, executives, and co-workers.
- Strong organizational, project management, and time management skills.
- Analyze customer problems and make recommendations for improvement.
- Ability to present in sales meetings, face to face, or remotely.
- May work at client site from time to time.
- Ability to travel up to 25%.
Additional Skills That Could Set You Apart:
- 7+ years applicable experience and demonstrated success/knowledge
- 2+ years managing and developing employees
- 2+ years of product support or consulting experience preferred
- Ongoing technical certifications to keep up with industry
- Bachelor's degree (or equivalent experience)
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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.
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