Respond to customer support requests and pre-sale inquiries through Zendesk, web, email, and internal ticketing systems. Educate customers, troubleshoot issues, document cases and feedback, collaborate with internal teams on complex problems, identify potential user interface issues, and escalate unresolved concerns while meeting service-level goals.
About DeleteMe, The Online Privacy Company
DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely – we are the emerging leader based on customers and revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control to personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.
DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Title:
CUSTOMER SUPPORT REPRESENTATIVE
Job Summary:
The Customer Support Representative reports directly to the Team Leader. This role involves interacting with existing and potential customers. After extensive training in this role, the CSR will respond to support requests via Zendesk to resolve support concerns and answer pre-sale inquiries.
Job Responsibilities:
Educate customers on best practices
Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
Identify potential user interface issues and elevate for resolution
Elevate customer issues that cannot be resolved to the Deleteme Support team leader
Job Requirements:
Strong communication and interpersonal skills, including written skills
Adept troubleshooting, problem-solving, and critical thinking
Passion for learning and an ability to communicate complex issues in a clear and educational manner
Ability to adapt to rapid changes in the workplace
Proficient in using technology and navigating multiple systems
What We Offer:
Benefits and eligibility may vary based on role, location, employment status, and other factors.
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Similar Jobs
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Provides Tier 1 support to beverage alcohol retailers using Scotch POS software and hardware. Responds through phone, chat, and email; troubleshoots account access, device setup, connectivity, inventory, and configuration issues; guides onboarding; documents interactions; escalates complex technical, integration, and payment issues; follows up on resolutions; meets response, resolution, and CSAT targets; and maintains support documentation.
Top Skills:
FreshdeskPayment ProcessingPos HardwarePos SoftwareSalesforce Service CloudZendesk
Security • Energy • Automation • Renewable Energy
Provides customer support throughout the sales, installation, and service lifecycle. Responsibilities include answering calls, resolving product, ordering, billing, and technical questions, confirming orders, verifying and replenishing inventory, transferring stock to technicians, and maintaining CRM records. The role requires product knowledge and escalation of unresolved issues to managers or senior representatives.
Top Skills:
CRMExcelSpreadsheet Software
Mobile • Software • Sports • Travel
Provide frontline email, phone, and chat support to marina operators and boaters. Diagnose software and accounting issues, troubleshoot QuickBooks and Xero integrations, document escalations, maintain product knowledge, identify recurring problems, support payment workflows, surface product and growth insights, and improve internal documentation and processes.
Top Skills:
CRMHelpdesk SoftwareQuickbooksXero
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
