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Automotive • Big Data • Insurance • Software • Transportation
As a Remote Connect Total Case Specialist, you'll provide technical support and resolve vehicle-related inquiries, ensuring customer satisfaction. Your role involves case management, troubleshooting tech issues, and maintaining effective communication with customers and dealerships.
Top Skills:
Crm ToolsGoogle Workspace
Automotive • Big Data • Insurance • Software • Transportation
As a Connect Total Case Specialist, you will provide technical support, handle customer cases, and resolve vehicle-related inquiries for Kia Connect clients, ensuring high customer satisfaction and trust in the brand.
Top Skills:
Crm SoftwareGoogle WorkspaceHarver SystemWindows 11
Automotive • Big Data • Insurance • Software • Transportation
The Connect Total Case Specialist provides exceptional customer service for Kia Connect, assisting customers with technical support and resolving vehicle-related inquiries through inbound calls.
Top Skills:
Crm SoftwareGoogle Workspace
Summary:
A Customer Support Representative provides exceptional service to customers, helping resolve inquiries, issues, and product/service-related concerns remotely.
Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Assist with product/service issues, returns, and exchanges.
- Process orders and provide information about products.
- Document customer interactions in CRM systems.
- Ensure customer satisfaction through timely resolutions.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with employer matching.
- Flexible remote work hours.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
