Customer Support Specialist

Some of what you will do:

The Customer Experience Support Specialist plays a critical role in ensuring a seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams.

Specifically, You Will:

• Work closely with sales to understand and execute customized customer reporting 

• Manage and maintain customer reporting, ensuring accuracy and timely delivery

• Complete and deliver vendor forms as required.

• Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.

• Process Inventory Increase Requests and ensure proper tracking and documentation.

• Act on customer inquiries related to orders, back orders, providing clear and timely communication.

• Collaborate with teams to resolve customer and operational issues efficiently.

• Identify opportunities to improve processes and share best practices with the team when it comes to backorders.

Some of what you need:

• College or University or relevant experience.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in all work.

• Strong organizational skills.

• Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.

• Comfortable working collaboratively across teams and departments.

• Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.

• Familiarity with inventory management and vendor processes.

• 2-5 years relevant experience – sales/merchandising or procurement

• Proven experience in Customer Success, Customer Service, or Business Operations.

• Experience managing multiple priorities and collaborating across teams and departments.

Physical demands/working conditions:

• Work environment: Remote.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

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