Provides customer support by preparing and delivering quotes, communicating job status, coordinating customer requirements with sales and internal suppliers, building customer relationships, and supporting account representatives. The role requires accuracy, organization, multitasking, technical terminology recognition, drawing interpretation, cross-department collaboration, and strong written and verbal communication skills.
Job description
Micross Components (www.micross.com) is a leading global provider of distributed and specialty electronic components for military, space, medical, and demanding industrial applications. Operating as a single source for high reliability and state-of-the-art electronics, Micross’ solutions range from bare die and wafer processing to advanced and custom packaging to component modifications and related interconnect offerings. With a 35+ year heritage, Micross possesses the design, manufacturing and logistics expertise needed to support an application from start to finish.
Summary
The role of Customer Supports Specialist is to interact directly with the customer, providing job status and quotes for site services.
Essential Duties & Responsibilities:
- Assist in quote preparation
- Providing Quotes to customers
- Coordinate Customer Requirements with Sales and Internal Suppliers
- Customer Relationship Building – Daily interaction with Micross Customer Base
- Primary support to the Account Representatives
Requirements
Education/Experience:
- High School Diploma or GED
- Knowledge of AS9100D
- General knowledge of reading and interpreting customer drawings
- A proven track record for accuracy
- Outstanding organizational skills
- Multi-Tasking skills
- Recognition of Technical Terms relevant to electronic components and preparation services
- Attention to detail
- Ability to work successfully with multiple departments
- Can work in a high pace environment
- Excellent written and verbal communication skills
- Computer operating experience, with minimum: Microsoft Excel and Microsoft Word
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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