The Customer Support Specialist handles support inquiries via phone, email, or chat, assists with policy changes, and escalates technical issues while maintaining detailed task records.
About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
- The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
- Qualifications
- Give clear answers along to agents via phone, email, or chat
- Follow up on any pending support tickets
- Escalate any technical issues to Get Covered’s team
- Manage any cancellation and dispute requests
- Assist customers with policy changes
- Review new policy purchases for within our audit program
- Keep detailed records of support tasks that need done and tasks that have been completed
- Assist with the claims process
- Perform other work-related duties as assigned
- Previous service experience in a customer service environment preferred
- Prior experience within the Insurance industry is a plus but not required
- Excellent verbal and written communication skills along with attention to detail
- Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace is required
- Have excellent time management skills
- Have excellent problem solving skills
Top Skills
Google Workspace
Microsoft Office Suite
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