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The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.
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PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Contribute as a member of delivery teams for design, business case development, and testing
- Develop detail design artifacts including page, form, and service descriptions
- Participate in the detail design process to include research, note taking, and writing
- Assist in conducting Joint Application Design (JAD) sessions
- Assist in mapping requirements to designs, maintaining traceability through design stages
- Collaborate with cross functional teams for optimal solutions
- Support the management of client expectations through day-to-day interactions with clients
- Provide thought leadership for improved business solutions for PTP customers
- Guide client understanding of proposed solutions and the business value they will bring
- Collaborate with client counterparts and resolving comments and issues
- Help in controlling design scope
- Write and execute test cases, including creating or finding test data
- Own and drive the completion of project deliverables
Requirements
- 4+ years of business consulting experience, with 2+ years on large-scale projects
- Expertise in writing page, form, and service designs using Microsoft Word
- Expertise in creating page mockups using Microsoft Visio
- Proficiency in tracking deliverables and items using Microsoft Excel
- Strong attention to detail
- Ability to run queries
- Proactive approach to drive deliverable completion
- Experience working in large, complex client environment
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience participating in web application design sessions with client staff
Desired Experience
- Experience with Microsoft Azure DevOps
- Experience facilitating client design sessions
- Experience with Microsoft Teams
- Experience with Microsoft OneNote
- Experience with Microsoft Axure
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
