Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide thought leadership to develop innovative business solutions for our clients
- Identify and pursue longer term initiatives that help maintain and grow accounts
- Prioritize features for major initiatives when planning releases
- Refine features in the backlog to clearly define requirements, benefits, and priorities
- Optimize delivery processes and methodologies to enhance efficiency and results
- Lead business requirements sessions with client staff
- Contribute as a member of delivery teams for business case development, design and testing
- Assist in mapping requirements to designs, maintaining traceability through the process
- Support the management of client expectations through day-to-day interactions with clients
- Guide client understanding of proposed solutions and the business value they will bring
- Own and drive the completion of project deliverables
- Develop, maintain and grow client relationships
Requirements
- 10+ years of business consulting experience on contact center, self service, and CX projects
- 5+ years on large-scale IVR projects
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience working in large, complex client environments
- Excellent written and oral communication skills
- Excellent presentation skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Similar Jobs
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead design and rollout of a fit-for-purpose data governance program: manage data lifecycle, implement governance frameworks and tools, drive data catalogs/lineage, upskill stewards, define KPIs, and partner cross-functionally to improve data quality, compliance, and usability.
Top Skills:
AIData CatalogsData Governance ToolsData LineageMetadata ManagementSQL
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead full-cycle technical recruiting for Engineering and technical roles: partner with hiring leaders, own sourcing and pipeline development, advise on market and compensation, manage candidate experience through offer and onboarding, use ATS and recruiting metrics, improve hiring processes, and mentor other recruiters.
Top Skills:
Ai ToolsAshby
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Own end-to-end university recruiting: build campus strategy and brand, run high-volume full-cycle hiring for interns, co-ops, and new grads (technical roles), manage intern-to-full-time conversions, partner with business and intern program teams, maintain bias-reduced evaluation, and report on metrics to optimize seasonal outcomes.
Top Skills:
AIAtsAutonomyC++RoboticsSourcing Tools
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
