Lead end-to-end incident response engagements, coordinate cross-functional teams (forensics, legal, PR, executives), act as primary client contact during incidents, prioritise response actions, and maintain accurate incident documentation to minimise impact and restore operations.
As a Cyber Incident Manager, you’ll be at the forefront of high-stakes cyber events, leading critical incident response efforts that protect organisations when it matters most. Acting as a trusted advisor to clients during their most challenging moments, you’ll bring clarity, structure, and decisive leadership to fast-moving situations - minimising impact, restoring operations, and driving successful outcomes.
At Solis, you’ll do this with the backing of a global cybersecurity business powered by real-world intelligence - drawing on millions of data points and thousands of incidents to deliver enterprise-grade, human-led protection, supported by deep visibility across the global threat landscape.
At Solis, you’ll do this with the backing of a global cybersecurity business powered by real-world intelligence - drawing on millions of data points and thousands of incidents to deliver enterprise-grade, human-led protection, supported by deep visibility across the global threat landscape.
Key Responsibilities
- Lead end-to-end cyber incident response engagements from initial notification through to resolution and client offboarding
- Coordinate cross-functional response efforts across forensics, legal, PR, business resumption, and executive stakeholders to ensure a unified approach
- Act as the primary client contact during incidents, providing clear, timely updates and managing expectations in high-pressure situations
- Drive organisation and prioritisation of incident response activities to ensure rapid and effective outcomes
- Maintain accurate, detailed, and defensible documentation of incident timelines, actions taken, and outcomes
Skills, Knowledge & Expertise
- Strong decision-making and problem-solving skills, with the ability to remain calm and structured under pressure
- Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable updates for non-technical stakeholders
- Ability to manage and de-escalate high-stress situations while working with diverse stakeholders
- Strong organisational skills and attention to detail across multiple concurrent incidents
- Solid technical understanding of cyber threats, attack vectors, and incident response methodologies
- Minimum 2 years’ experience in cybersecurity, ideally within incident response or a related field
- Hands-on experience with incident response tools such as EDR, SIEM platforms, and forensic collection/analysis tools
- Experience working in fast-paced or high-pressure environments requiring rapid decision-making
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
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