Data Analyst - Expert

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Product & Platform Analytics

• Develop analytics frameworks to measure performance across the Ecosystem platform and digital services.

• Provide insights into product usage, feature adoption, and customer engagement across the pet parent journey.

• Partner with product teams to evaluate platform features and inform prioritization of product enhancements.

• Support product strategy through data-driven insights that improve platform usability and value delivery.

Customer & Growth Analytics

• Analyze customer acquisition channels, user behavior, and lifecycle engagement patterns.

• Partner with marketing teams to improve conversion, retention, and customer engagement through analytics-driven insights.

• Develop dashboards and KPI frameworks that track user growth, engagement, and service adoption across the platform.

• Support experimentation and optimization initiatives that improve digital experience and platform growth.

Ecosystem & Partner Analytics

• Deliver analytics supporting IPH's ecosystem of partners, including shelters, rescues, veterinarians, and other pet service providers.

• Analyze adoption trends, partner engagement, and platform utilization to improve ecosystem performance.

• Identify opportunities to strengthen the network effects of the PetPlace platform through data insights.

• Support partner success initiatives through improved visibility into performance metrics and engagement trends.

Data Strategy & Capability Development

• Partner with enterprise data and technology teams to ensure Ecosystem analytics capabilities align with IPH’s broader data architecture and governance standards.

• Develop scalable reporting frameworks and self-service analytics capabilities for business stakeholders.

• Identify opportunities to automate reporting and streamline access to data-driven insights.

• Support integration of PetPlace data into enterprise analytics platforms where appropriate.

Experimentation & Data-Driven Innovation

• Establish test-and-learn frameworks to evaluate product features, marketing initiatives, and digital customer experiences.

• Identify opportunities to leverage advanced analytics, machine learning, and AI to improve platform performance and user engagement.

• Support data-driven experimentation that accelerates innovation and continuous improvement.

Qualifications

• Bachelor’s degree in Data Science, Statistics, Economics, Engineering, Computer Science, or a related analytical field required.

• Advanced degree preferred.

• 8–12 years of experience in data analytics, business intelligence, product analytics, or related roles.

• Experience supporting digital platforms, marketplaces, or consumer technology products strongly preferred.

• Demonstrated experience building analytical models and translating insights into business recommendations.

• Experience with modern BI and data visualization tools.

• Familiarity with experimentation frameworks and digital product analytics methodologies.

• Strong communication skills with the ability to influence business stakeholders and translate complex data into actionable insights.

• Experience working in fast-paced, cross-functional environments with multiple stakeholders.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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