Data Analyst, Operations

Turo is seeking a Data Analyst to join our growing team and turbo-charge Turo’s growth in the US. This Data Analyst will have the opportunity to work across domains and collaborate with Product, Engineering, and Operations. The ideal person for this role possesses strong quantitative and analytics skills, is a demonstrated self-starter that operates with an ownership mindset, possess excellent communication skills, and has the ability to get up to speed quickly on different topics and areas. This role sits at the intersection of product and operations, with a meaningful focus on marketplace support and customer support performance, and is best suited for someone who can translate complex, often messy data into clear, actionable insights for a broad set of stakeholders.

• Analyze complex data sets (including customer support and marketplace operations data) to identify areas of opportunities, formulate actionable recommendations, and evaluate impact through measurement and analysis

• Present analysis and recommendations to leadership and work with cross-functional teams to rapidly execute and iterate based on feedback

• Partner with product, data engineering, and operations leadership to influence the direction of initiatives with the goal of improving user experience and/or profitability of the business

• Track the performance of the business and key operational metrics, and help stakeholders respond to shifts in trends and operating conditions

• Support ad-hoc analytical projects based on Turo strategic priorities, including deep dives and root-cause analyses

• Establish data specifications, improve metric definitions, and assess the impact of product releases and policy changes on the platform and support operations

• Build and maintain dashboards and recurring reporting that enable stakeholders to monitor performance and make data-informed decisions

• Collaborate with partners to improve data quality, instrumentation, and usability across product and operational data sources

• 2+ years experience in product/data analytics, operations analytics, data science, business intelligence, or strategy consulting; experience in consumer tech, marketplaces or e-commerce a strong plus

• Strong quantitative skills; strong proficiency in conducting detailed data analysis and using metrics to drive business results

• Strong SQL skills and understanding of relational databases; experience with BI & visualization tools is a strong plus (i.e. DOMO, Tableau)

• Experience analyzing customer support, contact center, or operational performance metrics is a strong plus

• Experience transforming data into presentations that “tell the story” behind the data for both technical and non-technical audiences

• Comfortable working with MS Excel and MS PowerPoint

• Must be intellectually curious, self-motivated, detail-oriented, and able to multitask

• Experience designing and executing AB tests is a strong plus, but not required

• Must have strong communication skills and have the ability to articulate complex insights

• Thrive working in a collaborative environment and have experience working cross-functionally

• Must have a positive attitude, high integrity, and strong work ethic

For this role, the target base salary range in Phoenix AZ is $100,000- $125,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Turo considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Turo offers.

#LI-NR1

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• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].