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Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
A Typical Day:
- Construct and schedule automated processes and create custom processing scripts
- Regularly troubleshoot complex client application, integration and environment issues
- Troubleshoot and resolve customer data migration problems of a complex nature
- Thoroughly document and track production environment modification
- Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
- Escalate unresolved problems to the appropriate resources
- Establish relationships with other partner teams that impact technical support including Implementation Teams, Data Center Operations, QA, and Development
- Follow internal change control processes to implement any required production modifications
- Contribute to a knowledge/FAQ database for supported software
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Perform other duties and responsibilities as assigned
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
- Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Excellent communication, analytical, and problem-solving skills required
- Keen attention to detail while keeping an eye toward the big picture
- Database knowledge with MS SQL experience
- Experience with Python
- Availability to work weekends and the occasional late night or early morning is required
- Ability to deal with ambiguity, tight timelines and demanding constraints
- Financial Industry experience is a +
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Q2 Austin, Texas, USA Office
Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.
What you need to know about the Austin Tech Scene
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
