Datacenter Surge Supervisor/Lead (Travel Team)

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Role Overview

EOS IT Solutions is seeking experienced Surge Lead Technicians to lead mobile deployment teams supporting data center operations across North America.

This role is responsible for on-site leadership during deployments, ensuring work is structured, prioritized, and executed effectively from day one. Surge Leads are expected to step into new or underperforming environments, quickly establish control, and drive measurable progress across both deployment and repair activities.

This is a travel-intensive leadership role, requiring strong technical depth, operational discipline, and the ability to lead teams in high-pressure, ambiguous environments.

Deployment Scope

Surge Leads are deployed to:

• New site turn-ups and infrastructure builds
• High-volume deployment events (rack lands, expansions)
• SLA recovery and backlog stabilization
• Sites requiring immediate operational structure or leadership support

What You Will Do

On-Site Leadership & Execution

• Lead teams of 4–10 technicians during deployments
• Establish immediate structure, priorities, and work allocation upon arrival
• Balance and direct efforts across:
• Ticket-based work (SLA-driven)
• Project-based work (deployments, builds)
• Ensure technicians are productive within 24–72 hours of deployment

Operational Control

• Assess site conditions quickly and identify:
• Backlogs
• Resource gaps
• Process breakdowns
• Implement clear execution plans to stabilize performance
• Track daily progress against:
• Ticket closure
• Deployment volumes
• SLA adherence

Client & Stakeholder Interface

• Act as on-the-ground point of contact for:
• SDMs
• Site leadership
• Client stakeholders (e.g., Meta)
• Provide clear, concise updates on:
• Progress
• Risks
• Resource needs

Technical Oversight

• Provide hands-on support as needed across:
• Rack and stack
• Fiber installation, troubleshooting, and splicing
• Break/fix and hardware repair
• Ensure work meets quality, safety, and operational standards

Team Leadership

• Set expectations for performance, accountability, and behavior
• Coach and redirect technicians in real time
• Address performance issues quickly and escalate when needed

Travel & Deployment Expectations (Critical)

• Ability to mobilize within 24–48 hours of notice
• Willingness to travel 70–90% of the time
• Support extended deployments (2–4+ weeks or longer)
• Comfortable operating in hotel-based environments
• Flexible to work variable shifts, overtime, and weekends

Performance Expectations

• Establish operational control within 24–48 hours of arrival
• Drive measurable improvements in:
• SLA performance
• Backlog reduction
• Deployment throughput
• Maintain high standards of quality and execution
• Deliver clear, consistent communication to leadership

What You Bring (Technical + Leadership)

Technical

• 4–8+ years in data center operations, deployments, or repair
• Strong experience across:
• Rack and stack
• Fiber (splicing strongly preferred, OTDR testing)
• Break/fix operations
• Ability to troubleshoot across infrastructure quickly and independently

Leadership

• Proven experience leading teams in fast-paced or high-pressure environments
• Ability to create structure in ambiguous situations
• Strong decision-making and prioritization skills
• Effective communicator across technical teams and leadership

Success Profile

• High ownership; takes control without waiting for direction
• Calm under pressure; able to lead through chaos
• Direct, clear communicator
• Team-first mindset with strong accountability
• Comfortable being the “responsible person” onsite

Physical Requirements & Additional Requirements

(Same as tech role — keep consistent)

Why This Role Matters

Surge Leads are critical to ensuring deployments are executed effectively and consistently across EOS data center operations. This role directly impacts performance, client confidence, and operational scalability.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.