Deal Desk Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Deal Desk Manager will act as a trusted advisor and business liaison to the field sales organization, focusing on maximizing revenue and profitability through the structuring of complex, non-standard deals. This individual will partner with Sales, Legal, Finance, and Product teams to drive large-scale enterprise agreements across multiple geographies.
Key Job Description Responsibilities
Deal Structuring: Act as a subject matter expert (SME) to structure and model complex, non-standard enterprise deals, providing alternatives to move deals forward.

• Sales Partnership: Partner with field sales to provide guidance on pricing, product, and commercial terms.
• Operational Efficiency: Review and approve deals, serving as an escalation point for non-standard terms.
• Cross-Functional Collaboration: Coordinate with Revenue Accounting, Legal, Pricing, and Product Management to ensure compliance and profitability.
• Process Improvement: Identify bottlenecks and recommend enhancements for CPQ/CLM systems and deal flow.
• Contract Review: Analyze contract language to ensure alignment with GAAP and internal revenue recognition policies.

Qualifications
Education: Finance background, Business, or related field; MBA is preferred.
Experience: Generally, 8+ years in deal desk, sales operations, contract negotiation, or finance, preferably within a SaaS environment.
Technical Skills: Hands-on experience with CPQ | CLM systems. SaaS exposure and deal with complex multi geography and Large Enterprise level Agreements is a must
Soft Skills: Strong communication, negotiation, and analytical skills, with the ability to build relationships across teams.
Legal Knowledge: A strong understanding of contract law principles and legal terminology.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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