Desktop Support Analyst

WHO WE ARE
Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of financial acumen, ability to manage risk, and cutting-edge technology.
PEAK6 Capital Management was brought to life through insatiable curiosity, entrepreneurial spirit, and the desire to win. We offer incredible opportunities for smart, passionate team players to solve complex problems and take calculated risks. We were among the first firms to develop sophisticated proprietary technology in our trading business. Today, we continue to leverage our technical ingenuity and operational excellence across several investment areas, spanning early-to-mid stage growth capital, operational control, trading, and eSports. Throughout the years, we've built and operated several financial technology firms and we continue to evolve.
ABOUT THIS ROLE
As a Desktop Support Analyst, you will be instrumental in the experience of all our employees.
We're looking for someone who is a self starter and takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of the employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
This is a hybrid role that is based out of PEAK6's Austin, TX office. Hybrid means an average of 3 days in office per week with 2 work from home days per week, as business allows.
You'll be responsible for;

• Consistent delivery of white glove support and solutions.
• Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
• Providing AV support during company all-hands meetings.
• Ensuring we meet SLA objectives.
• Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
• Identifying opportunities for business enablement through smart use of technology.
• Remediating system and application vulnerabilities.
• Receiving, tracking, and issuing hardware, software, and peripherals.
• Managing, supporting, and provisioning business applications in a cloud-based environment.
• Contribute to technical research, test hardware and software, and share findings.
• Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
• Prepare hardware to be shipped for repair, recycling, or donation.
• Manage bench stock inventory levels using our inventory platform and track accurately.
• Provide project support.

YOUR EXPERIENCE

• 2+ years of experience working in a desktop support environment, saving people's e -lives.
• Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365.
• Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
• Comfortable with managing and manipulating directory systems (AD, LDAP).
• Experience supporting TCP/IP networks and wireless networking.
• Experience with a ticket-based support platform.
• Experience in communication and collaboration technologies.
• Excellent interpersonal communication skills.
• Prior trader support experience is considered a plus.

#LI-P6
OUR REWARDS
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week. The base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health & wellness benefits.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
#PEAK6