Digital Consultant

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar is hiring a Digital Consultant focused on dealer deployment of the digital products for Rental & Used equipment (including but not limited to CatRentals.com, Customer Portal, Rental DMT, CatUsed.com and MyUsed), and growth of dealer adoption, customer registrations, and customer utilization.
What you can look forward to in this role:

• Partners and collaborates with dealers to drive deployment of the Rental & Used suite of digital tools and platforms, focusing on delivering customer and business value defined in a variety of ways - typically in the form of increased registered users, user engagement/utilization, online leads, attributable sales - the full customer lifecycle.

• Interacts extensively with appropriate digital team members, data owners and analytics teams to understand the appropriate capabilities, integration points and deployment status as well as provide business requirements back into the Cat Digital organization.

• Collaborates with dealers on digital assessment of their organization providing recommendations and action plans to improve digital capabilities, processes, and online customer experiences.

• Provides supplemental tracking and reporting at an individual dealer level to provide actionable insights for digital experience improvement.

• Creates and operationalizes training resources for dealers to drive better consistency across the dealer network.

• Gathers VOC and VOB to support the digital roadmap for rental and communicates expectations and requirements to the Rental & Used Digital Product partners in Cat Digital.

• Identifies opportunities for lead process improvement with dealers.

• Actively stays in-tune with the competitive digital landscape and capabilities and leverages competitive intel and deep customer understanding to define future capability and enhancement requests.

• This role may provide dedicated focus to a critical capability, industry, region and/or project. Other job duties assigned as needed.

A successful candidate in this role will showcase their skills in:

• Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Software Product Training: Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.

Top Candidates for this position may also have:

• Experience working with rental, digital, and marketing dealer teams

• Experience in digital marketing, technical marketing, product marketing, or consulting

• Product support or digital product development experience with strong ability to demonstrate digital capabilities

• Strong communication skills, both written and verbal, including the ability to interact across all levels of the organization from team members to executive management

• Experience in the rental and/or used equipment industry

• Analytics and KPI acumen - ability to understand data, derive insights and utilize to take action and drive solutions

• Proven ability of influence without authority
• Proficiency speaking and writing Spanish

• Foundational working knowledge of Caterpillar's current digital capabilities and digital team operational model

Additional Information:

• Location: Dallas, TX

• Travel: Up to 30%, domestic and international

• Relocation assistance IS available

• Sponsorship is NOT offered

Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Posting Dates:
March 9, 2026 - March 21, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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