Director of Client Services

Are you interested in working with an authentic team who care about their clients and employees? PBS is committed to excellence in revenue cycle, practice improvement, and service to physician practices. We are looking for experienced, talented individuals who value integrity, innovation and teamwork.

The Director of Client Services owns a portfolio of radiology clients by overseeing revenue cycle management performance initiatives, identifying opportunities for operational improvement, and ensuring an exceptional service experience. This role functions as a strategic partner to physician practices and executive leaders, providing clear insight, analytical depth, and expertise across the revenue cycle. The ideal candidate brings strong industry knowledge, a deeply rooted medical billing background, proven analytical capabilities, and a commitment to delivering high-quality, relationship-driven service.

Key Responsibilities

• Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign).

• Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities.

• Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action.

• Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions.

• Collaborate with internal operations teams to implement best practices and resolve performance challenges.

• Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA.

• Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success.

• Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.

Travel

Travel is occasionally expected for this position.

Required Qualifications

• Bachelor’s degree or equivalent experience.

• Minimum of five years of healthcare experience, including revenue cycle management and operational oversight.

• Demonstrated success in client services, relationship management, and guiding clients through performance outcomes.

• Experience using business intelligence tools for revenue cycle analysis and performance reporting.

• Strong problem-solving skills, organizational ability, and clear communication style.

• Direct experience in radiology is strongly preferred.