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Job Title: Director of Customer Success
Overview: The Director, Revenue Cycle Management (RCM) Services role reports directly to the Senior Vice President of Professional Services & MEDTEAM and also works closely with the Vice President of RCM Services. This role is primarily responsible for supporting sales as a subject matter expert, advising customers and internal users on revenue cycle software products, and guiding development on software enhancements.
Key Responsibilities:
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Customer Advocacy:
- Collaborate with the Revenue Cycle Product Manager as the “voice of the customer” to modify and enhance software products.
- Participate in customer and prospective customer meetings as a subject matter expert on MEDHOST software products and services.
- Meet with customers regularly (up to 50% travel, typically 10-20%).
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Process Improvement:
- Work with internal and external users to develop efficient processes for revenue cycle activities using MEDHOST software.
- Assist in documenting these processes.
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Vendor Management:
- Advise on the selection and management of vendors for billing and collecting.
- Work with third-party vendors on operational enhancement opportunities.
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Sales Support:
- Support the Sales Team by answering hospital operation questions and educating them on software and services.
- Assist the Sales Team throughout the sales process as a subject matter expert on prospective customer opportunities.
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Marketing Collaboration:
- Collaborate with the Marketing Team to create marketing materials, sales campaigns, and white papers related to RCM Services.
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Reporting and Analysis:
- Review revenue reports for customers and prospective customers to identify AR issues or opportunities, including AR Aging, Unbilled, Denials, Patient Access, and Insurance Eligibility.
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Expense Management:
- Manage expenses efficiently, including travel and customer entertainment.
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Industry Knowledge:
- Stay current on industry trends, market activities, and competitor offerings.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
