Director, GTM Strategic Initiatives

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

This position acts as a visionary leader who builds meaningful and mutually beneficial relationships that fuel our growth and revolutionizes healthcare delivery. This position is responsible for managing our organizational partners and acquisition integration, implementing new capabilities within our organization, and driving transformation for healthcare players that amplify our impact and accelerate innovation.

Job Responsibilities:

• Oversee project and team members that participate in supporting our business with ongoing data, analytics, automation, vendor management and partner needs.
• Additional duties include oversight of team members that participate in the design, development, implementation, and ongoing relationship management of Lyric’s Payment Integrity Solutions and partnerships.
• Accountable for the client support and development of leadership facing information, customer presentations and dashboards that summarize product and strategy value propositions driving additional client growth.
• Participate in initiatives with Executive Leadership to identify critical business opportunities that transform existing processes to drive increased performance.
• Upon identification of a new growth partner, develop an implementation plan and ongoing vendor management model to ensure flawless integration into existing Lyric products and services.
• Create a partner management playbook that will continue to evolve through lessons learned and closed feedback loops.
• Drive process improvements in our product and partner model to ensure end to end readiness across all Lyric cross-functional teams.
• Remediate through complex organizational issues to ensure alignment at all levels of the organization.
• Work with the Partner Strategy and Product Strategy team to identify new market opportunities and future partnerships.
• Build strong relationships and
• Champion a growth mindset. Set the tone for a culture of collaboration, execution, and continuous improvement across the Lyric organization. Foster a results-oriented environment and empower our team to achieve ambitious goals.

Key Team Interactions:

Work closely with Go-to-Market Organization to:

• Transform existing processes to drive increased performance and growth for our customers.
• Develop external facing information, customer presentations and dashboards that summarize product and strategy value propositions to drive additional client growth.
• Drive process improvements in our product and partner model to ensure Go-to-Market end to end readiness across all Lyric cross-functional teams.

Work closely with Partner Enablement to:

• Implement smooth onboarding processes aligned with product and partner needs and our internal systems.
• Develop and execute training programs for internal teams on new product and partner programs and integrations.
• Collaborate on establishing clear communication channels and protocols for ongoing product and partner support.

Work side-by-side with Partner Success to:

• Define shared success metrics and key performance indicators (KPIs) for each partnership.
• Develop joint initiatives and service programs to optimize partner delivery and customer satisfaction.
• Facilitate regular feedback loops and joint reviews with partners to ensure ongoing alignment and optimization.

Work in tandem with the Marketing to:

• Develop co-branded marketing campaigns and materials to maximize joint reach and impact.
• Collaborate on joint events, webinars, and thought leadership initiatives to showcase product value.
• o Partner on measuring and optimizing the effectiveness of marketing efforts for each partnership.

Basic Qualifications:

• Bachelor’s degree required with proven experience in a relevant field like healthcare technology, consulting or business development. Master’s degree in business administration, marketing, healthcare administration, or a related field preferred.
• 5+ years in healthcare technology strategy or high-end consulting roles with a demonstrably successful history of developing and executing winning partnership strategies
• 5+ years of project management/process improvement experience
• 5+ years experience navigating a matrix organization and successfully collaborating with multiple teams across different departments.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities and deadlines effectively.

Preferred Qualifications

• Strategic vision and acumen. Must possess a deep understanding of the healthcare technology landscape and can identify emerging trends and opportunities for partnerships. Must be able to translate complex business objectives into clear, actionable plans.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities and deadlines effectively.

• Relationship builder. Excellent at building strong, trust-based relationships with diverse stakeholders across organizations and cultures.
• Master communicator, able to influence, negotiate and build consensus
• Execution champion. Able to thrive in a fast-paced environment and have a strong track record of driving results through effective project management and team leadership.
• Able to solve problems, overcome obstacles and adapt to changing priorities.

***The US base salary range for this full-time position is:

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.