Director of Information Technology

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win. 

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

We are a remote-first organization hiring specifically within 60 miles of of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC.,  Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit. Learn more about our hiring hubs on our Careers blog.

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and support the goals of the organizations.

The Director of Information Technology reports directly to the Chief Digital and Transformation Officer and must have experience managing an IT infrastructure in a remote/hybrid environment, with an increasingly critical focus on advanced data security, AI governance, and the protection of highly confidential client information. This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

• • Manages and executes the strategic direction of the company's enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications. 
  • Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades and modernization projects) and support organizational growth.
  • Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
  • Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
  • Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
  • Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
  • Establishes robust data security frameworks for AI models and external API integrations ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
  • Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
  • Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company's security standards.
  • Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
  • Evaluates information risk on a regular time schedule and promotes, continuously, information security awareness and compliance training within the organization.
  • Ability to speak to internal and external stakeholders about data security policies, procedures and standards, including AI ethics, data privacy, and compliance.
  • Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; review requests for additional services and upgrades, assessing the costs and benefits to the organization.
  • Provides direct support to employees on technology hardware and software to ensure operating availability, and implements training programs (including the safe and secure use of AI platforms).
  • Manages the quarterly IT budget to align with open targets, and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
  • Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
  • Plays an integral role in the hiring process, and has oversight of new direct reports on-boarding and training in order to achieve fast ramp goals.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management..
• Experience in establishing, monitoring and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud. Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management. Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve and overcome complex IT problems and challenges.
• Willingness to partner and roll up your sleeves and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor's degree in Information Systems or a related field.

The salary range for this role is $161,000 to 243,000. *This salary range is based off of the market pay for all of the United States; Terakeet applies a multiplier to this range based upon the specific geographic location of a job candidate* 

Terakeet provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.