Director, Partner Solutions, Payward Services

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Payward Services is Kraken's B2B2C platform — we power crypto infrastructure for banks, fintechs, and consumer brands that want to offer digital assets to their customers. Partners don't build from scratch; they plug into Kraken's regulated infrastructure and go to market faster.

The Partner Solutions team sits at the centre of our most complex partner engagements. When Sales opens the door, Partner Solutions figures out what's actually behind it — breaking down ambiguous goals, designing the full solution, and staying engaged through to launch.

• Lead and build the Partner Solutions function — the team brought in on the hardest, most ambitious partner engagements

• Own the end-to-end solution design process: from partner discovery and problem decomposition through to implementation oversight and go-live handoff

• Shape how Payward Services goes to market — your team's pattern recognition across partner problems directly informs our propositions, packaging, and positioning

• Architect full partner solutions across product scope, commercial model, operational structure, and regulatory design — not just the product layer

• Partner with Legal, Compliance, Product, and Engineering without needing hand-holding in any one domain

• Co-author the Solution Blueprint alongside Solutions Engineering, giving Implementation everything needed to execute

• Drive a clean handoff to Customer Success at go-live, so CSMs inherit a fully documented relationship

• Extensive experience in fintech partnerships, strategy consulting, solutions design, or partner operations — ideally in regulated financial services or platform businesses

• Experience building and leading a team

• Proven ability to take complex, ambiguous partner problems and break them into structured, actionable solutions

• Track record of advising clients or partners through build decisions, helping them understand what they need, not just what you'll deliver

• Commercial instinct — you can model fee economics, pressure-test deal structures, and recognise when something doesn't pencil

• Operator mindset — you think about how things work day-to-day, not just how they look in a contract

• Strong cross-functional fluency across legal, compliance, product, and engineering

• Comfort with ambiguity — many of the playbooks don't exist yet, and you'll be writing them

• Experience in crypto, digital assets, or embedded finance

• Background working with regulated financial products (banking, payments, lending)

• Familiarity with licensing structures and regulatory frameworks across key markets

#LI-Remote

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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