Director, People Analytics and Benchmarking

Job Description

As our Director of People Analytics and Benchmarking, you'll be the driving force in using data-driven insights to propel our business forward. In this role, you'll work hand in hand with stakeholders across our People team to unearth critical business questions, develop data literacy and devise strategic solutions. You will influence the development and design of programs, and ensure that program and policy frameworks and designs align with company objectives, market best practices and are effectively deployed to our employees.  You will be the bridge between the People Team, IT, and the business, ensuring our people analytics and benchmarking solutions align with overall business strategy.

Your primary responsibility will involve crafting and executing a strategy for delivering people insights, data modeling and data governance, program and practice benchmarking, and market insights all while ensuring alignment with our organization's broader objectives. You'll have a direct influence on key areas such as workforce planning, recruitment, talent development, job architecture, performance management, location evaluation, and employee engagement.

As the leader of the People Analytics and Benchmarking team, your role will be both managerial and inspirational. Successful leadership requires an aptitude for telling compelling stories with data, fostering data literacy among partners, and an ability to delegate while optimally prioritizing tasks. You will leverage your understanding of HR data models, business architecture practices, and talent market research to design and implement scalable solutions.  This role is a leader in AI implementation and adoption across the people team and broader organization.
 

Duties & Responsibilities

• Cultivate an impactful outcome-driven culture for our strategic plan, in alignment with People leadership.

• Lead a team of analysts focused on consultation, insight delivery, data literacy enhancement, and data modeling.

• Shape the team roadmap in alignment with People Team, Total Rewards and broader priorities.

• Mastermind data storytelling across the employee lifecycle and enable partners to do the same. Facilitate meetings with leaders and stakeholders for projects, sharing key insights, findings, and proposed recommendations to drive decision-making and progress.

• Proactively build and maintain relationships with People Team COEs (e.g., talent acquisition, employee relations, compensation, talent and organizational development), People Partners, and key business stakeholders (e.g., Finance, Data Governance, IT, Operations).

• Streamline insights delivery to the business and partner with leaders and stakeholders on advanced, customized analytics and tools for strategic business initiatives.

• Collaborate on the execution and measurement of annual programs and processes with internal People Team functions.

• Empower and enable self-service and scalability in reporting through a partnership with our HRIS and People Services teams.  Design, create and implement tools and frameworks to drive operational excellence and efficiencies with a focus on evaluation and implementation of AI tools and automation.

• Maintain a pulse on external trends in Talents Analytics and Benchmarking to stay current and utilize best practices.

• Own the security model for People Data and ensure the right data is accessible to the right people quickly.

• Build a self-service model for adjacent analytics teams that balances access with privacy/security

Required Qualifications

• Bachelor’s degree in Human Resources, Business, Data Analytics, Statistics, Math, or a related field OR equivalent experience necessary to obtain theoretical and practical knowledge to successfully fulfill the scope and responsibilities of the position.

• Experience in business and data analytics, talent insights, and data benchmarking demonstrating the ability to perform the role at level, typically seen with 12+ years of professional working experience including at least 5 years focused on HR/People Analytics.

• Direct experience managing and developing a globally distributed team with talent from entry level to advanced and SME levels.

• Experience in a global organization, preferably within the technology industry.

• Deep understanding of HR practices and processes.

• A knack for balancing and prioritizing in a fast-paced tech environment.

• Acute analytical skills with proficiency in data cleaning/manipulation, visualization, and statistical analysis.

• Consultative mindset with the ability to seek out information and take a solutions-oriented approach.

• Proficient with analytical tools such as Tableau, Power BI, Excel, R, SQL

• Familiarity with HR systems (Workday preferred), plus basic HRIS reporting and dashboarding.

• Awareness of Governance, HR data privacy, and compliance requirements.

• Stellar communication and presentation skills with an ability to distill complex information into a digestible format.

Preferred Qualifications

• 5+ years directly managing talent.

• Passionately detail oriented and disciplined to present clean, accurate data and ability to see the broader picture.

• Experience managing multi-tiered Snowflake/Databricks/AWS Redshift environments with multiple stakeholders.

The US annualized base salary range for this position is $183,000.00-$275,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.