Director, People & Culture AI Product Management

Position Overview

The Director, People & Culture (P&C) AI Product Management is accountable for building and scaling a high-impact portfolio of AI and automation solutions across People & Culture. This role is not about experimentation alone — it is about scaled impact. You will own the end-to-end product lifecycle process — from intake and prioritization through deployment, adoption, and value realization — while ensuring alignment with enterprise AI strategy, governance, and risk standards.
This role blends product discipline and delivery with strategic fluency. You will translate P&C needs into scalable AI/automation solutions, drive measurable efficiency gains, and ensure tools meaningfully improve Associate and People Leader experience.

What You'll Do:

Strategic Alignment & Governance

• Define and maintain the P&C AI framework, including guiding principles, risk boundaries, build-vs-buy criteria, and enterprise alignment.

• Establish and maintain a prioritized multi-quarter AI roadmap focused on high-value, scalable use cases.

• Ensure cross-COE initiatives align with enterprise AI standards and risk controls.

• Evaluate emerging AI tools and vendors to inform strategic decisions.

Product Ownership & Delivery

• Own the P&C AI product portfolio, including intake, prioritization process, backlog management, and delivery sequencing.

• Serve as Product Owner for P&C AI/automation initiatives requiring Enterprise Technology partnership.

• Deliver cross-COE AI use cases with measurable impact and ensure POCs progress to scaled development.

• Define clear problem statements, success criteria, KPIs, and value realization models.

• Track outcomes, performance, and ROI across the AI portfolio.

Adoption, Experience & Change Enablement

• Increase AI adoption and weekly touchpoints across the P&C function.

• Enhance the AI experience within P&C workflows to reduce friction and improve productivity.

• Lead change management efforts to drive sustainable adoption and behavior shift.

• Create communication channels to crowdsource ideas, share wins, and build engagement around AI strategy.

Leadership & Collaboration

• Operate as a trusted advisor on AI-enabled transformation within P&C.

• Lead and develop a small, but mighty geographically distributed team (U.S. and India).

• Deep collaboration and partnership with the P&C Technology team will be imperative to success in the role.

• Partner cross-functionally across COEs to identify AI/automation opportunities and scale solutions.

• Collaborate closely with enterprise technology, data, and analytics teams to accelerate delivery.

What You’ll Bring to Zelis:

• 10+ years experience in HR, digital transformation and/or product management; knowledge of HR workflows and HCM systems preferred

• Demonstrated experience owning project/program/product portfolios and driving measurable outcomes.

• Strong understanding of AI/automation tools and enterprise governance considerations.

• Proven ability to translate strategy into delivered solutions.

• Strong change leadership and stakeholder influence skills.

Base Salary Range

$153,000.00 - $193,800.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]. 

  

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.