Director of Planning

Location: Austin, TX (Hybrid, Full-Time)
Reports to: Chief Operating Officer

We are seeking a Director of Planning to lead our demand and supply planning function in support of a rapidly growing omnichannel business. This role will own the planning process across domestic/international ecommerce, wholesale, marketplace, and B2B channels, ensuring we have the right product in the right place at the right time.

The Director of Planning will oversee a team of planners while also remaining hands-on, capable of digging into data and solving urgent business challenges. This leader will drive the integration of demand forecasting, supply planning, inventory allocation, and purchasing, ensuring that our planning function scales effectively with the business.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of demand and supply planners, fostering a culture of accountability, collaboration, and continuous improvement.
  
• Set priorities and align the team’s activities with company growth goals across multiple sales channels.
  
• Balance big-picture thinking with an operator’s mindset - equally adept at leading and executing with urgency.
  

Demand Planning & Forecasting

• Own the end-to-end demand planning process, ensuring forecasts are accurate, timely, and aligned across all sales channels.
  
• Partner with sales leaders to capture demand signals and adjust forecasts for new initiatives, promotions, new product launches, and shifting market trends.
  
• Communicate forecast assumptions and risks clearly to senior leadership.
  

Supply Planning & Purchasing

• Oversee supply planning to ensure production and inventory availability meet forecasted demand while balancing working capital considerations.
• Partner closely with suppliers to ensure on time fulfillment and manage against production risks
  
• Lead the purchasing process from suppliers, collaborating closely with:
  
  • Finance to manage working capital and purchasing cadence
    
  • Sourcing & Production to align supplier capacity with demand priorities
    
• Maintain strong supplier relationships and ensure clear prioritization across product lines and channels.
  

Inventory Management & Allocation

• Own the inventory allocation process across domestic and international fulfillment centers, ensuring optimal distribution of inventory to support service level targets and channel growth.
  
• Monitor inventory levels, identify risks/opportunities, and implement corrective actions when needed.
  
• Partner with logistics and operations teams to ensure timely movement and replenishment of inventory.
  

Cross-Functional Collaboration

• Serve as the central link between Sales, Marketing, Product Development, Sourcing, Operations, and Finance to align planning decisions with overall business goals.
  
• Communicate clearly and persuasively with internal stakeholders and external partners regarding forecasts, inventory positions, and supply constraints.
  
• Provide data-driven insights to support strategic decision-making.
• Continually iterate and improve on monthly S&OP processes to drive cross-functional alignment against business goals and risks.
  

Analytics & Continuous Improvement

• Leverage BI/reporting tools (e.g., Looker) to monitor KPIs, track forecast accuracy, and drive performance improvements.
  
• Identify and implement scalable planning processes, systems, and tools to support high-growth expansion across multiple channels.
  
• Champion a metrics-driven, “always improving” mentality across the planning function.
  

Qualifications & Experience

Required

• 8+ years of experience in demand and supply planning within a high-growth, omnichannel brand, with significant direct-to-consumer experience.
  
• Proven leadership experience managing and developing planning teams.
  
• Strong background in purchasing, supplier management, and working capital optimization.
  
• Experience with inventory allocation across multi-node fulfillment networks (domestic and international).
  
• Experience developing and executing inventory allocation strategies across omnichannel businesses. Preferred experience in management of virtual warehousing

• Highly analytical, metrics-driven, and comfortable working with BI tools such as Looker (or similar).
  
• Exceptional communication and collaboration skills, with the ability to influence at all levels of the organization.
  
• Agile and resilient - brings focus and impact in a fast-paced, evolving environment.
  

Preferred

• Experience in consumer products with seasonal demand variability.
  
• Track record of building scalable planning processes, systems, and teams during periods of rapid growth.
  
• Strong understanding of wholesale dynamics in addition to ecommerce.
  

What We’re Looking For

A strategic yet hands-on leader who can balance long-term planning excellence with short-term problem solving. The ideal candidate thrives in complexity, is metrics-driven, and brings both discipline and urgency to the planning process. This role requires a leader who can own the function end-to-end, from forecasting and purchasing to inventory allocation, while building a best-in-class team and scaling processes for future growth.

Benefits We Offer

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware
• A people-centric workplace with flexible time off
• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.