Director of Product

CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.

Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 6000+ protocols at more than 2500 sites in 30 countries. In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.

We are looking for a product leader to own and grow CRIO's EDC, eSource, and Integrations product lines, with a mandate to make our eSource-to-sponsor-EDC integration the best in the industry.

The ideal candidate is energetic, self-motivated, hands-on, data-driven, and passionate about achieving strong outcomes for our customers and sponsors. You will lead the EDC, eSource, and Integrations teams, own the roadmap for our existing sponsor EDC integration, and define what "best in class" looks like for the future of eSource-to-EDC connectivity in clinical research. In addition, the ideal candidate has extensive experience working with executive leadership, sponsors, and cross-functional teams within an Agile organization, and can bridge company strategy with hands-on execution across a portfolio of interconnected products.

NOTE: The EDC, eSource, and Integrations teams reflect this role's current scope. As CRIO's product portfolio grows, the specific teams and responsibilities under this role may evolve over time.

• Product Strategy and Sponsor EDC Integration Vision: Own the product strategy for the EDC, eSource, and Integrations portfolio, and define and champion the strategic vision for a best-in-class integration between CRIO's eSource platform and sponsor EDC systems, translating that vision into an executable roadmap at the annual and quarterly level.
• Team Leadership and Talent Development: Build, lead, and grow a high-performing team of product owners across each team; attract and retain top product talent, and develop future product leaders through coaching and clear growth paths.
• Cross-Team Portfolio Leadership: Lead product planning and execution across each team in close partnership with the engineering manager who leads the same teams, coordinating dependencies, budgets, and resourcing to ensure cohesive, non-duplicative delivery.
• Executive and Sponsor-Facing Communication: Represent the product strategy to executive leadership, the board, and enterprise sponsors; present roadmaps, business cases, and KPI results in a clear, compelling, and data-driven way.
• Market and Competitive Intelligence: Serve as the internal expert on the sponsor EDC landscape (e.g., systems such as Medidata Rave and Veeva EDC) and eClinical integration standards, and bring that expertise into strategy and roadmap decisions.
• KPI Ownership and Data-Driven Decision-Making: Partner with senior leadership to define, quantify, and track the KPIs that determine the success of the sponsor EDC integration offering; use data, customer feedback, and market research to guide decisions and demonstrate ROI.
• Cross-Functional Stakeholder Alignment: Build and maintain strategic relationships with Engineering, Sales, Marketing, Customer Success, and sponsor/CRO partners to align priorities and drive adoption of the roadmap.
• Design Partnership and UX Quality: Partner closely with design to ensure product requirements for each team's experience are clear and complete, and that resulting designs follow strong UX practices and deliver a cohesive, high-quality user experience.
• Change Management: Lead adoption of new integration capabilities holistically, accounting for process, systems, data flows, documentation, and stakeholder communication across internal teams and external sponsors.
• Portfolio and Backlog Governance: Oversee prioritization frameworks and backlog governance across each team, ensuring committed milestones are met while balancing near-term commitments with the long-term integration vision.
• Risk and Trade-off Management: Identify, communicate, and mitigate product, technical, and compliance risk related to data exchange with sponsor systems, and own the outcomes of difficult trade-off decisions.
• Mentorship Across the Team: Mentor product owners on each team, elevate their strategic and analytical capabilities, and build product management maturity and best practices across the group.
• Agile and Delivery Excellence: Champion agile best practices across each team and partner with engineering leadership on release planning, capacity, and continuous improvement.
• Customer and Sponsor Advocacy: Engage directly with sponsors, CROs, and sites using or evaluating the integration, translating their feedback and workflow needs into product strategy and priorities.

• 8+ years' experience in software product management or product ownership, including 3+ years in a people-management or director-level capacity, with direct experience on EDC, eSource, or clinical data integration products
• Proven track record building, leading, and developing high-performing product teams, including managing multiple product lines simultaneously
• Demonstrated ability to translate company strategy into departmental goals for a sponsor EDC integration, and to define and track the KPIs that measure success
• Strong executive presence, with experience presenting to and influencing C-suite executives, sponsors, or enterprise customers
• Deep expertise in agile/scrum methodologies at scale, including experience overseeing multiple concurrent teams
• Strong technical depth in APIs, data integration/interoperability patterns, and sponsor EDC systems (e.g., Medidata Rave, Veeva EDC), paired with the business acumen to prioritize trade-offs
• Experience with budget ownership, resource planning, and headcount planning across multiple product lines
• Excellent written and verbal communication skills, capable of engaging engineers, sponsors, and executives alike
• Proven ability to build and maintain strategic relationships internally and externally, including with sponsors and enterprise customers
• Experience recruiting, hiring, and retaining top product talent
• Experience partnering with product owners to ensure product requirements are thorough, well-informed by user research, and cover the full scope of user and business needs
• Experience with product discovery methodologies and frameworks
• Background scaling an integration or data-platform product from early stage to a mature, widely adopted offering
• Bachelor's degree or comparable experience in business or product management

• Experience in clinical research, eClinical, or healthcare technology, specifically with EDC, eSource, or data integration products
• Deep understanding of eClinical vendor systems and workflows
• Experience with 21 CFR Part 11, HIPAA, CDISC ODM, HL7 FHIR, and GDPR conformance, particularly as applied to sponsor data exchange
• MBA or advanced degree
• Product management certifications (CSPO, SAFe POPM, or similar)

Benefits & Perks

• Work from anywhere (US based)
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision (Company Paid 100%)
• Life insurance
• Professional Development Reimbursement
• Work From Home Expense Reimbursement

Equal Employment Opportunity

CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.

Working Conditions

This is a full-time remote position. Occasional travel may be required based on business needs. Some flexibility in working hours may be needed to accommodate project schedules or time zone differences.

Disability Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.

Salary Range: $170,000 --- $200,000