Director of Sales
About Opcity:
Opcity helps real estate brokers, lenders and settlement service providers serve online customers. The number of home buyers/sellers who start their process online is growing much faster than the industry as a whole. Opcity makes the real estate experience better by instantly and seamlessly matching consumers to the best agent for them, and facilitates the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem. Through its proprietary matching algorithm and SMS & Mobile App live-transfer distribution platform, Opcity is able to instantly connect the best agent with the highest probability of conversion to the right consumer at the right time. Opcity’s matching model is based on sixteen (16) years of agent historical performance, predictive analytics, and a learning model of iterative improvement. Opcity’s network of providers, technology platform, and toolkit allow Opcity to be the primary concierge for the consumer during the home buying/selling experience.
Description:
The Sales Director provides strategic and applied leadership and management for the Sales teams.. The Sales Director position is responsible for developing, leading, counseling, motivating, and managing a team Managers to achieve goals and quota by delivering superior service and resolution to Opcity’s clients. The Sales Director is responsible for providing the necessary tools, information, and coaching for Managers and their teams to be successful. This includes creating a safe and fun culture to promote employee morale and engagement. The Sales Director is also expected to identify improvement opportunities in our internal tools, reporting, products, customer service and sales strategies.
Duties & Responsibilities:
- Responsible for achievement of overall goals and metrics while continuously improving the quality of services provided to clients and partners. Develops and executes strategic plans necessary to do so.
- Coach Managers on management, leadership, planning, coaching and developing high performing teams in the call center. Implement and assure compliance with all company process requirements, rules and policies
- Sales Director should be the champion of the scripts, Sales, and Quality processes and should coach and manage Reps and Managers in accordance in order to develop them, drive productivity, and ensure the requirements are understood
- Proactively identify opportunities for corrective action and counsel, discipline, and/or administer warnings to staff when adherence to policy and Quality are not met
- Manage, staffing levels, resources, attendance and culture by communicating guidelines and upholding expectations on company policies
- Lead team meetings to discuss daily operations and performance to create a strong sense of motivation and encouragement
- Partner and communicate with other departments to improve use of technology and develop solutions to improve efficiency, culture, and overall performance.
- Develop and maintain positive relationships with the management team to ensure positive and continued cross departmental communication.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
- Collaborate with Quality to understand emergent trends and implement best practices
- Collaborate with Training to facilitate a successful transition from Training to the floor
- Collaborate with HR & Recruiting to align recruiting strategies
- Participate in interviewing prospective candidates and assessing the necessary skills and traits that best align with the positon and the Opcity culture
- Collaborate with other company leaders to creatively foster a fun and positive work environment
- Provide reports and/or assessments of performance, attendance, development, achievements, as requested
- Other projects and duties as assigned by manager and executives
What We Like To See / Measures of Success:
- Bachelor’s degree highly desirable
- At least 5 years leading and managing a complex, dynamic sales environment focused on inside outbound sales, customer service or client relationships in a business setting where a product or service is supported. Related work experience managing a call center or sales team preferred.
- Must have managed managers in another environment to qualify for this role.
- Excellent communication and presentation skill with the ability to communicate at the executive level.
- Aptitude for web technologies, CRM and sales enablement tools.
- Proficiency in creating sales presentation material and internal documentation including but not limited to sales reports and process/policy roll outs.
- Demonstrated career stability and sales achievement in previous positions.
- Demonstrated ability to lead, coach and grow a team.
Key Competencies
- Communication Proficiency
- Time Management
- Effective Listener
- Deductive Reasoning
- Problem Sensitivity
- Multitasking
- Organization
What We Offer:
- Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
- Casual work environment, rewards, recognition and fun events
- Competitive pay plus equity/stock in a fast-growing startup
- Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
- Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
Starting Early November:
- Onsite gym with showers and lockers
- Free lunch provided daily
- Located on private members only disc golf course
Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.