Director of Technical Account Management

About Artisight, Inc.

Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

About the role

We are seeking a Director of Technical Account Management to expand our client facing technical solutions organization. The ideal candidate will lead Technical Account Management , bridging the gap between Artisight’s technical teams and its customers. The Artisight Dir. TAM will provide the technical expertise needed to ensure that client’s technical stakeholders’ needs are met throughout the project lifecycle. This role requires a blend of technical project management leadership, communication with C-suite (Internal and external) and exceptional customer-facing skills.

What you'll do

• Lead Technical Guidance and Support:
• • Provide expert-level technical advice and best practices during the implementation, integration, and operation of our solutions.
  • Lead and oversee technical discussions with customers, demonstrating deep product knowledge and industry expertise.
  • Assist customers with troubleshooting complex technical issues, working collaboratively with internal engineering and support teams.
  • Be the point of escalation for critical technical issues, ensuring rapid resolution and customer communication.
  • Coordinate internal teams (Support, Deployment, Engineering) to address and resolve complex issues.
• Lead Customer Relationship Management:
• • Serve as the primary technical point of contact for assigned customer accounts.
  • Develop strong, long-lasting relationships with key customer stakeholders to ensure satisfaction and retention.
• Onboarding and Training:
• • Assist customers with the deployment, configuration, and onboarding of our solutions.
  • Conduct product training and workshops to ensure customers are equipped to use our products to their full potential.
• Reporting and Documentation:
• • Provide regular reports on customer health, product usage, and technical issues.
  • Maintain thorough internal documentation of customer interactions, technical challenges, and resolutions.
  • Produce customer-facing documentation as needed, including the resolution of specific issues.

Qualifications

• Technical Expertise:
• • Strong background in Healthcare IT and Project Management.
  • Working knowledge of Linux infrastructure, software development, public and private cloud infrastructure, and Windows client systems.
  • Ability to coordinate complex technical problems and provide clear, actionable solutions.
• Customer-Facing Experience:
• • Proven experience in a customer-facing role, such as a Technical Account Manager, Solutions Engineer, or similar position.
  • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
  • Strong presentation and training skills.
  • Strong collaboration skills, working cross-functionally with Product, Engineering, and Support teams in stressful situations.
• Education and Experience:
• • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent work experience).
  • 8+ years of experience in a Technical Account Manager, Solutions Engineer, or similar role.
  • PMP certification (nice to have)

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.