Director Transplant Operations & Quality

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Director Transplant Operations & Quality will serve as CareDx’s subject matter expert on the transplant patient journey and the operational priorities of transplant centers. This role is critical in shaping product development, messaging, and commercial execution to ensure CareDx delivers solutions that improve transplant outcomes and reduce workflow burden for transplant centers. The individual will collaborate closely with PLM, Marketing and field leadership teams to integrate deep transplant ecosystem insights into product strategy, digital portfolio enhancements, and wrap-around service development, messaging and approach.

Key Responsibilities

• Act as the primary expert on transplant center operations, priorities, and strategic goals to inform product lifecycle decisions.
• Partner with the Digital Portfolio PLM lead to enhance features, functionality, and value proposition of CareDx’s digital solutions.
• Drive development of future wrap-around services and solutions that complement testing services and improve transplant outcomes.
• Provide actionable insights to PLM team members to ensure new products and services align with transplant center workflows and needs.
• Advise Sales, Marketing and PLM teams on messaging and data strategies strategies targeted at transplant center administrators and decision-makers, as well as clinical coordinators as needed.
• Work with Market Access and PLM Teams to advice on product trials, health economic study design and cost modeling that clearly communicates health economic value of our product portfolio to health systems and clinician groups.
• Represent CareDx in external engagements, webinars, etc with transplant center administrators, clinical coordinators, societies, and industry forums focused on improving quality and effectiveness of the transplant ecosystem.
• Collaborate cross-functionally to ensure commercial execution aligns with strategic objectives and customer needs.

Required Qualifications

• Bachelor’s degree in Life Sciences, Healthcare Administration, or related field; advanced degree preferred.
• 10+ years of experience in transplant healthcare, with deep knowledge of transplant center operations and the patient journey.
• Proven track record of influencing product development and commercial strategies in a healthcare or life sciences organization.
• Strong understanding of digital health solutions and their application in clinical workflows.
• Exceptional communication and stakeholder engagement skills, including experience interacting with healthcare administrators and societies.

Preferred Qualifications

• Experience in product management or marketing within the transplant or broader healthcare ecosystem.
• Familiarity with regulatory and compliance requirements in transplant care.
• MBA or equivalent business experience.

Competencies & Attributes

• Strategic thinker with ability to translate insights into actionable plans.
• Strong communicator and influencer
• Highly collaborative and adept at influencing cross-functional teams.
• Strong analytical and problem-solving skills.
• Passion for improving transplant outcomes and reducing workflow burden.

Travel Requirements:

• Up to 30% travel for customer engagement, conferences, and internal meetings.

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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