Due Diligence Agent

| Austin, TX, USA | Hybrid
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Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.


Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.


As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

The Due Diligence Agent is responsible for performing timely due diligence for consumer customers to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Global Consumer Due Diligence Agent gives you the opportunity to:

  • Perform Due Diligence on existing, new and/or potential consumer customers based on risk mitigation controls and certain trigger events;

  • Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

  • Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

  • Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;

  • Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

  • Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

  • Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

  • When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

  • Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

  • Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

  • Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

  • Escalate any suspicions and/or concerns to the AML and Fraud teams for review

Qualifications

  • Must already be legally authorised to work in the US, we cannot provide Visa sponsorship for this role.

  • This is NOT a remote role, this is a full-time hybrid role based in Austin, Texas 

  • Your verbal and written English skills are excellent (additional language skills are a plus)

  • You can work autonomously within a limited variety of well-defined procedures and practices (not necessarily standardised).

  • You are able to handle more complex activities with moderate variation. You can deal with less straightforward questions, coordinate with as many sources of information necessary within and outside the business to support solutions.

  • You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.

  • You have excellent interpersonal and communication skills, strong organisational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment.

  • You're punctual, independent, proactive and willing to get things done.

  • You have the ability to work in a diverse work environment which requires collaboration, partnership and transparency.

  • You are flexible to work in shifts. You’ll be covering a variety of shifts – we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. (However, we work only 5 days per week/40 hrs.

Additional Information

  • Click here to see the benefits we offer!


  • Click here to learn more about careers in Compliance at Wise


#LI-Hybrid

#BI-Hybrid 

#LI-CL1

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • MailChimpEmail

Location

14205 North Mopac, Austin, TX 78728

An Insider's view of WISE

What are some social events your company does?

We do socials in the office every week comprised of beers and wine and a variety of board and online games!
For more active folks, we have a running club and climbing club organized by our Wisers weekly!
Each quarter, our teams plan a social event - Bowling, laser tag and painting are just some of the fun events our teams have planned!

Ankita

Product Senior Manager

How do you collaborate with other teams in the company?

At Wise, we work in independent, autonomous teams. Each team has a different way of working, so it is important to build relationships with other departments. For large projects reoccurring meetings are great to ensure collaboration. The key point is to document all the decisions taken and have detailed product and technical specifications in place

Adith

Engineer

What are WISE Perks + Benefits

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Newbies at Wise are required to complete an unconscious bias training during their onboarding experience.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Wise will provide you with paid short-term and long-term disability coverage.
Dental insurance
Vision insurance
Health insurance
If you’re a full-time employee, you’re eligible to enroll in insurance coverage within your first 30 days of employment
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Our assistance programme provides 24/7 expert guidance and specialist support on any issue, from everyday matters to more serious problems that affect our employee’s wellbeing.
Financial & Retirement
401(K)
401(K) matching
You can start saving towards your retirement with our 401(k) plan where Wise will match 100% of your contributions from 1-2% and 50% of your contributions from 3-6%.
Company equity
We offer everyone who works for us RSUs as we’re building Wise together and want you to share in the success of our $5 billion company on a mission.
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
18 fully paid weeks of parental leave for birth or adoption, if you’ve been at Wise for 1+ year at the due date or adoption date. This applies regardless of gender.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
36 days annual leave (holiday, paid time off) per year, including local public holidays
Paid volunteer time
Wise offers employees one day of PTO per year to use towards volunteering either as an individual or with your team!
Sabbatical
To reward the time and effort you’ll put into Wise after 4 years working here, you’ll have the option to take 6-weeks paid time off and £1,000 financial support in addition to your annual leave.
Paid holidays
Paid sick days
You’ll receive 15 days of fully paid sick leave per year
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
When you’re craving a snack, you can also find a variety of treats and drinks in our kitchens. We also offer a weekly Team Lunch’s
Onsite office parking
Pet friendly
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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