Lead functional CRM activities for Oracle EBS R12: gather requirements, update functional/configuration documents, prepare SIT/UAT test scripts, configure CRM modules, analyze and resolve defects, deliver end-to-end training, provide post-go-live transition and functional support, and liaise with users and development teams. Regular travel required.
Company Description
Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
Job Description:
- Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows
- Update Functional Design Documents, Configuration Documents as needed.
- Prepare SIT and UAT test scripts.
- Analyze and provide solutions to the defects raised during SIT,UAT and post Go-live support period. Work with the development team to get the defects fixed and deployed.
- Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.
- Prepare end-to-end business process training material and deliver the training to the business users.
- Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team
- Provide functional support to the development team, as needed, throughout the project duration.
- Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.
- Experience and desire to work in a management consulting environment that requires regular travel
Required Skills:-
- Experience of several Oracle EBS R12 upgrade, implementation and support projects.
- A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
- Oracle Service Contracts
- Oracle Field Service
- Oracle Tele-service
- Oracle Install Base
- Oracle Customer Support
- Oracle Sales Intelligence
- Oracle Depot Repair
- Oracle Sales
- Oracle ASO Service
- Oracle Service
- Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.
- Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc
- Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.
- Excellent problem solving and analytical skills
- Excellent time management and multi-tasking skills
Basic Qualification:-
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Note:-
- This is a Fulltime job for you
- Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
- No OPT-EAD & H1B Consultants please.
- Please mention your Visa Status in your email or resume.
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