eCommerce QA Lead

EXTERNAL WEBSITE – JOB POSTING 

Kontoor Brands, LLC: eCommerce QA Lead – Greensboro, NC 

DUTIES: 

• Play a lead role in planning, implementing, executing, and measuring all aspects of Quality and Testing (automated and manual). 

• Define, implement, and drive a testing strategy focused on continuous eCommerce software quality and testing efficiency improvement. 

• Establish a highly effective and optimized functional testing approach for regression and feature testing of our eCommerce sites including appropriate coverage across devices, browsers, operating systems, and regional sites/languages. 

• Collaborate with the scrum team through project initiation, design, implementation, testing, and delivery. 

• Provide QA status updates to the scrum team and all key stakeholders. 

• Consistently work to reduce the risk of a poor user experience and/or loss of sales. 

• Funnel learnings back to the product/development teams to continuously improve the product and development process. 

• Own functional test case development for functional testing. 

• Collaborate with Business Analysts and Product Managers to align on features/functionality to be developed and establish test cases to validate development work in standard and edge cases. 

• Partner with development teams for system integration test case development and testing. Establish testing and process requirements for internal/external testing team members to ensure best practices are defined and followed. 

• Liaise with the Business and Customer Care teams to log and validate defects. Work with the Product Managers to influence prioritization for development work and communicate status changes with the defect owner. 

• Define the test automation strategy and direct its implementation to improve eCommerce software quality, script performance, script maintainability/efficiency. 

• Oversee quality assurance processes for our Salesforce e-commerce applications (Commerce, Service, Marketing and other clouds), Front End, and other key digital platforms including CMS, PCM, CDP, and CRM. 

• Provide regular direction, mentoring, and coaching to QA team members. 

• Report defects and follows up on their closure 

• Analyze test results, report test metrics, prepare and present test reports. 

• Communicate progress proactively and regularly 

• Measure and manage QA team’s efficiency and effectiveness 

• Analyze, design, and develop test plans and strategies including coverage for the latest devices, operating systems, browsers, and languages/locales. 

• Collaborate with Product Managers, Business Analysts, Dev leads, and Architects to identify test scenarios. 

• Write and execute test cases, writes and ensures QA team writes clear defect details. 

• Coordinate with Scrum teams in all phases of the Software Development Life Cycle and facilitate certification for production deployment. 

• Develop and oversee the development of test automation strategies that will enhance overall quality with a goal of continuously improving test coverage, script maintainability, and script performance. 

• Determine integrated testing solutions that include cross dependencies between organizations and systems. 

• Work with eCommerce Architects to ensure that data and environments are consistently available for testing. 

• Stay current in software testing technology, methodology, measurement, performance, and security trends. 

REQUIREMENTS: Bachelor’s degree Computer Science, Information Systems, Engineering or a related technical field followed by 15 years of hands-on Quality Assurance experience. Experience must include: 

• 15 years of experience playing a key role in building and enhancing a QA function 

• 15 years of experience testing web and client server based applications 

• 15 years of experience developing test deliverables like test plans, test cases, test data, traceability matrix 

• 15 years of experience with product development life cycle and test cycles, including test approach and case review 

• 10 years of experience in defect tracking tools 

• 10 years of experience in Functional, Integration, System, End to End, Regression, Unit testing and automation testing 

• 10 years of experience Interviewing and Training new hires to the team 

• 7 years of experience with Salesforce Commerce cloud, Salesforce Service cloud and Salesforce Marketing Cloud 

Telework: 100% remote; may be performed anywhere in the US where Kontoor has a legal presence. 

Travel: Up to 5% domestic travel to Kontoor locations. 

SALARY: $108,243 to $155,000 per year 

LOCATION: 400 N Elm St, Greensboro, NC, 27401  

Kontoor Brands is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all individuals. As such, employment decisions at Kontoor are based on merit, qualifications and abilities. Kontoor does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, age, sexual orientation, gender, gender identity, gender expression, marital status, citizenship, genetic information, disability (physical and mental), military and veteran status, HIV/AIDS status, or any other legally protected characteristic. With respect to job postings, Kontoor will comply with any applicable laws, collective bargaining agreements, and affirmative action plans implemented by the specific coalition involved.      

Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.