eCommerce SME

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eCommerce SME

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal

Location: New York / New Jersey

Note: This position is not eligible for Immigration Sponsorship at this time.

Role Overview:

We are seeking a Senior Subject Matter Expert (SME) in e-commerce product innovation to define, shape, and future-proof our AI-powered product roadmap. This role ensures the platform remains competitive, differentiated, and capable of delivering measurable improvements in digital conversion, stockout reduction, and discoverability across omnichannel commerce.
 

Responsibilities:

• Define and benchmark product capabilities against leading e-commerce and analytics platforms.

• Design and scale agent-driven modules across content, competition, media, supply chain, and availability signals.

• Identify whitespace opportunities and translate them into differentiated product features.

• Collaborate with engineering and UX teams to ensure intuitive, outcome-driven user experiences.

• Support go-to-market efforts with competitive intelligence and product positioning.

• Align roadmap with evolving digital commerce trends, ensuring readiness for future shifts.

Success Profile:

• Track record of building and scaling successful e-commerce or analytics products.

• Strong innovation mindset, identifying new opportunities beyond current market solutions.

• Deep understanding of digital shelf analytics, retail media, and competitive benchmarking.

• Comfortable guiding cross-functional teams on product-market fit and user experience design

Qualifications and Skills:

• 8–12 years of experience in e-commerce product development, ideally with a SaaS or analytics company.

• Proven expertise in digital shelf analytics, retail media measurement, and competitive insights.

• Strong ability to integrate signals across content, availability, competition, and media.

• Demonstrated success in innovation-led product strategy and execution.

• Excellent communication and stakeholder engagement skills.

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is: Up to $234,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.  You will be eligible for benefits on the first day of employment with the Company.  In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.   The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!