The Education Consultant at CDW will support Edu clients with SaaS tools, ensuring effective deployment and customer engagement through onboarding and training. This remote role requires strong technical skills and exceptional customer service.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Education Consultant will be an expert in our Software as a Service (SaaS) tools (Amplified Labs) for EDU clients, including setup, configuration, adoption, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education and SaaS. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with CDW Education customers and ensuring they have the necessary tools for a safe and effective EDU environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones
What you will do:
* Serve as a subject matter expert for CDW Education SaaS portfolio
* Discover, analyze and identify customer requirements.
* Monitor and track onboarding progress for customers, including premium onboarding and trainings
* Utilize key metrics to drive customer engagement and retention with our SaaS portfolio.
* Work with the Technical Writer to maintain and improve the Help Center.
* Assist in scoping technical engagements.
* Work with a team of technicians to provide support and troubleshooting.
* Counsel customer and internal teams on Google for Education configuration and deployment specifics.
* Participate and manage the online community platform to support the CDW Education SaaS portfolio
* Stay current on Google Workspace for Education changes and modifications.
* Work to support customers as needed if escalated from the support team
What we expect of you:
* Bachelor's Degree in Computer Science, Information Systems or related discipline. 3+ years professional systems administration experience,
* OR
* 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
* Familiarity with Google for Education admin consoles.
* An ability to balance and plan the short-term and long-term actions of a project.
* Exceptional customer service orientation, skills, and relatability.
* Strong documentation skills.
* 5 years managing Google Workspace in an Education institution, a plus.
* Convey technical information and recommendations clearly and concisely, a plus.
* Experience implementing SaaS in an educational environment
* Security and HIPAA experience and understanding, a plus.
* Create engaging presentations, a plus.
* Excellent oral and written communication skills, a plus.
* Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.
* Ability to travel up to 25% Pay range: $ 68,500 - $95,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job Summary The Education Consultant will be an expert in our Software as a Service (SaaS) tools (Amplified Labs) for EDU clients, including setup, configuration, adoption, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education and SaaS. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with CDW Education customers and ensuring they have the necessary tools for a safe and effective EDU environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones
What you will do:
* Serve as a subject matter expert for CDW Education SaaS portfolio
* Discover, analyze and identify customer requirements.
* Monitor and track onboarding progress for customers, including premium onboarding and trainings
* Utilize key metrics to drive customer engagement and retention with our SaaS portfolio.
* Work with the Technical Writer to maintain and improve the Help Center.
* Assist in scoping technical engagements.
* Work with a team of technicians to provide support and troubleshooting.
* Counsel customer and internal teams on Google for Education configuration and deployment specifics.
* Participate and manage the online community platform to support the CDW Education SaaS portfolio
* Stay current on Google Workspace for Education changes and modifications.
* Work to support customers as needed if escalated from the support team
What we expect of you:
* Bachelor's Degree in Computer Science, Information Systems or related discipline. 3+ years professional systems administration experience,
* OR
* 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
* Familiarity with Google for Education admin consoles.
* An ability to balance and plan the short-term and long-term actions of a project.
* Exceptional customer service orientation, skills, and relatability.
* Strong documentation skills.
* 5 years managing Google Workspace in an Education institution, a plus.
* Convey technical information and recommendations clearly and concisely, a plus.
* Experience implementing SaaS in an educational environment
* Security and HIPAA experience and understanding, a plus.
* Create engaging presentations, a plus.
* Excellent oral and written communication skills, a plus.
* Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.
* Ability to travel up to 25% Pay range: $ 68,500 - $95,700 depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Cdw Amplified
Google Workspace For Education
Information Technology
SaaS
CDW Austin, Texas, USA Office
10900 Stonelake Blvd Building 2 Suite 100 , Austin, TX, United States, 78759
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