Employee Relations Director

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Employee Relations (ER) Director is responsible for developing, implementing, and overseeing employee relations strategies, policies, and programs to ensure a positive, equitable, and compliant work environment for our diverse workforce across the United States. This role supervises two Employee Relations Managers and as a team they partner with HR leadership, club managers, and employees to resolve complex employee relations issues, foster employee engagement, and minimize organizational risk.

Primary Responsibilities include, but are not limited to:

1. Employee Relations Leadership:

• Serve as the subject matter expert on employee relations matters, advising HR leaders, managers, and employees.
• Develop and implement proactive strategies to address workplace issues, improve engagement, and foster a positive culture.
• Oversee the company’s employee relations framework, ensuring alignment with organizational goals and values.
• Promote a culture of inclusivity, trust, and accountability through ongoing communication and education initiatives.

2. Investigations and Conflict Resolution:

• Lead and conduct fair, thorough, and timely investigations into complex employee complaints, including allegations of harassment, discrimination, workplace misconduct, and policy violations.
• Partner with Legal, Compliance, and HR teams to assess risk and recommend appropriate actions based on findings.
• Guide managers on handling employee conflicts, ensuring consistent application of company policies and best practices.

3. Talent Management, Performance and Coaching:

• Partner with Operations and Corporate leadership to map talent for critical roles and create development and succession plans
• Partner with managers and HR teams to address performance issues, implement performance improvement plans (PIPs), and ensure clear, constructive feedback is provided to employees.
• Coach leaders on effective communication, conflict resolution, and employee development to build strong, trust-based relationships.

4. Policy and Compliance:

• Develop, interpret, and communicate employee relations policies and procedures, ensuring they are up-to-date and compliant with federal, state, and local employment laws.
• Monitor changes in employment laws and recommend updates to HR policies and training as necessary.
• Collaborate with HR and Legal teams to minimize legal risks related to matters of employee relations.

5. Data and Reporting:

• Analyze employee relations trends and metrics to identify opportunities for process improvement, training, or policy adjustments.
• Prepare detailed reports on investigation outcomes, trends, and recommendations for leadership.

Qualifications:

Required:          

• Seven (7) + years of progressive HR experience, with at least 3-5 years in a dedicated employee relations role.
• Experience working with exempt and non-exempt employees in a multi-state, remote environment preferred.
• Experience supervising other HR leaders.
• Demonstrated experience conducting complex investigations and managing sensitive employee relations issues.
• Strong knowledge of U.S. employment laws and regulations (e.g., ADA, FMLA, Title VII, FLSA, NLRA).
• Exceptional interpersonal, conflict resolution, and problem-solving skills.
• Proven ability to influence and coach leaders at all levels of the organization.
• Excellent written and verbal communication skills with the ability to maintain confidentiality.
• Proficiency in Microsoft Office Suite.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.