Endpoint Support Specialist

Who We are

Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment. 

Our best-in-class software provides SMBs with the insights and tools to make IT easy (even if you’re not an IT expert)! From mobile device management to employee onboarding and offboarding, SMBs can manage their IT with transparency and confidence in the Electric IT Hub.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and our mission to make IT easy and reliable for SMBs.

If you want to bring your skills to a highly collaborative team, are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to SMBs across the US, read on

The Endpoint Support Specialist serves as a subject matter expert and advisor on how Electric positions and manages MDM (Mobile Device Management) solutions for our customers. This role bridges the gap between technical execution and scalable automation by providing deep expertise, guiding automation efforts in R&D, and supporting the Product team in defining effective endpoint solutions.

While not fully hands-on like a traditional MDM engineer, this individual will actively contribute to implementation and management efforts when automation is not yet available, ensuring continuity and operational efficiency. Once automation is in place, they will shift focus to optimization, knowledge sharing, and enablement.

This is a highly visible, cross-functional role that collaborates with Engineering, Product, and Support teams to drive high-impact projects. The position reports to the Manager of Product Support and will be responsible for:

What You’ll Do 

• Product & Engineering Collaboration: Work in partnership with Product and Engineering to optimize current MDM features and identify new ones that can be built at scale within the Electric product.

• MDM Partner Collaboration: Collaborate with our MDM Partners (JumpCloud) to standardize our current MDM offerings for customers.

• Process Development & Documentation: Develop and document scalable processes for how Electric implements these features for new and existing customers (SSO, Policy Groups, Application Provisioning, Automated Device Enrollment, iOS Enrollment, etc.), ensuring alignment with the Product roadmap and the product support team.

• Resold Software Optimization: Optimize how Electric’s Resold Software Solutions (Malwarebytes, Perimeter 81, SIA, Keeper, etc.) are deployed through JumpCloud, ensuring alignment with the Product roadmap and the product support team.

• Training & SME Support: Assist in training the Product Support team on troubleshooting MDM issues, acting as an SME for the Electric 2.0 business for anything MDM-related.

• Escalation Point: Assist as an escalation point  for MDM questions from customers, with the long-term goal of enabling Product Support specialists to service these requests in the future.

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

• 2+ years in MDM solution support or endpoint strategy.

• Technical Skills:

  • Experience with JumpCloud MDM and endpoint management.

  • Strong knowledge of Windows, macOS, iOS, and Android endpoint solutions.

  • Experience deploying security and productivity software solutions through MDM platforms.

  • Familiarity with SSO, MDM Policies and Policy Groups, Application Provisioning, and Automated Device Enrollment.

  • Knowledge of Apple enterprise technology including DEP, VPP distribution methods, Apple Business Manager, APNS, iOS, MacOS, and profile management.

  • Understanding of single and multi-user staging configurations to support widespread deployment of devices and applications.

  • A foundational knowledge of information security related standards like PCI and GDPR.

  • Familiar with common source control systems (such as Git) for managing and versioning scripts is a plus.

• Strong analytical skills, ability to work cross-functionally, excellent communication skills, and a growth mindset.

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electric here and meet our leadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 

• Mental Wellness Days 

• Volunteer Days

• Medical, Vision, Dental, and Orthodontia Coverage

• 401k 

• ESOP (Employee Stock Option Program)

• Kindbody Membership for Family Planning

• Pre-taxed Commuter Benefits 

• Generous Parental Leave

• Paid medical, family, and military leave

• Short and Long Term Disability 

• Employee Assistance Programs 

• Life Insurance funded by Electric

• Training and career growth 

• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 23 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: 9:00AM -6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: [email protected].