Expedia

Vrbo has an exciting opportunity for a passionate, high energy Trust & Security Representative in its Austin, Texas headquarters. Vrbo, a member of the Expedia family of brands, based in Austin, Texas, is the world’s leading online marketplace of vacation rentals. Vrbo® offers an extensive selection of vacation homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

Responsibilities:

•  Respond to Trust & Security related emails, phone calls and other requests within defined service levels
•  Review new and existing advertisements for suspicious, substandard or other outlier attributes
•  Review and process fraud alerts within defined service levels
•  Effectively identify outlier behavior and incidents by performing relevant researches and analysis using Trust and Security tools
•  Report incidents to Trust & Security Management in accordance with our policy
•  Suggest new or enhanced policy and procedures which enhance effectiveness of teams and reduce risk levels
•  Review and understand detailed documentation on all policies and procedures
•  Become professional user of all Trust & Security systems including but not limited to our internal fraud detection system
•  Provide regular feedback to Global Trust & Security Management team relating to bugs, issues and feature enhancements 

 Required Qualifications:

•  2 + years of experience in Customer Support, Risk Management or Fraud Investigation
•  1 + years of investigative experience or 4-year degree in Criminal Justice, Fraud Management or related field-Self-starter, must be able to work with minimum supervision
•  Business support software application experience such as MS Office (Word, Excel, Visio, PowerPoint)
•  Commitment to creating/maintaining a fair and honest marketplace and ensuring truth in advertising 
•  Passion for quality and consistency
•  Must be comfortable working on a global, highly-matrixed team

Preferred Qualifications:

•  Bachelor Degree or relevant work experience

Schedule:

• Hours 7am-7pm Sunday-Saturday (must be flexible)

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Free listing on Vrbo.com.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Vrbo

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.