The Enterprise Account Manager will build and maintain client relationships, drive revenue growth, ensure service delivery, and support RFPs while collaborating with internal teams.
Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities
- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in Account Management.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
- Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
- Client-focused with a passion for outstanding service.
- Strong organizational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
Success in this Role
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
Papaya Global Austin, Texas, USA Office
12357 c Riata Trace Pkwy, Bldg 7 Ste 100, , Austin, Texas , United States, 78727
Papaya Global Austin, Texas, USA Office
12357 Riata Trace Pkwy, Austin, United States, 78727
Similar Jobs
eCommerce • Food • Logistics • Retail • Sales
Own commercial strategy, forecasting, assortment, promotions and profitability for Ace Hardware, Home Depot and Lowe’s. Lead line reviews, forecasting, inventory health, promotional economics and sell-through initiatives. Collaborate cross-functionally and with field teams to drive retail and e-commerce performance, protect margin, and build senior buyer relationships. Travel ~25%.
Top Skills:
CRMErpRetailer Portals
Industrial
Manage and grow relationships with hyperscaler and NeoCloud data center customers, drive specifications and sales targets, coordinate cross-functional and global account activities, deliver tailored presentations and quotes, use CRM to track engagements, and travel regularly to support strategic account development and international coordination.
Top Skills:
Crm SoftwareExcelMicrosoft PowerpointMicrosoft WordSalesforce
Logistics • Transportation
Serve as primary contact and relationship manager for top clients, grow and retain accounts, negotiate rates and terms, coordinate carriers and equipment, maintain shipment integrity, update tracking/reporting, and ensure accurate billing.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
