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Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
The Enterprise Customer Success Manager is responsible for managing relationships with strategic enterprise customers, ensuring exceptional service, proactive engagement, and account growth. Duties include strategic account management, customer experience enhancement, business enablement, onsite visits, revenue growth, internal collaboration, and success metrics management.
Sales • Generative AI
The Customer Success Manager will manage high-value accounts, drive revenue retention and expansion, lead onboarding and adoption, deliver workshops, and ensure customer satisfaction while shaping the CS infrastructure.
Top Skills:
FluintGoogle SuiteHubspotIntercomLoomNotionSlackZoom
Information Technology • Software
The Enterprise Customer Success Manager will guide large enterprise customers through journey management transformations, ensuring adoption and value realization, driving renewals and expansion, and collaborating with cross-functional teams.
Top Skills:
Change Management MethodologiesCx PlatformsJourney Mapping ToolsMeddpiccSaaS
Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data.
Why Lumos?
- Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball!
- Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others.
- Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here.
As a Lumos Customer Success Manager, you’ll be the trusted partner to our largest and most strategic customers. You’ll guide them through onboarding, ensure adoption and expansion, and influence both customer outcomes and our product roadmap.
✨ Your Role- Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline.
- Lifecycle & Renewals: Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.
- Trusted Partner: Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans.
- Voice of the Customer: Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption.
- Consultative Advisor: Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.
- 7+ years of experience in Customer Success or a related customer-facing role, with experience supporting a technical B2B SaaS product
- 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
- Proven ability to build strong relationships and engage with senior stakeholders
- Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
- Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps
- Bonus: Experience in the identity or security space, or a background working in high-growth startup environments
We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.
Thank you for considering Lumos, we hope to hear from you! 🎉
💰Pay Range$160,000 - $180,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.
💸 Benefits and Perks:
- 💯 Remote work culture (+/-4 hours Pacific Time)
- ⛑ Medical, Vision, & Dental coverage covered by Lumos
- 🛩 Company and team bonding trips throughout the year fully covered by Lumos
- 💻 Optimal WFH setup to set you up for success
- 🌴 Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
- 👶🏽 Up to 16 weeks for expecting parents
- 💰 Monthly wellness stipend
- 🏦 401k matching plan
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
